Events Manager-Marriott

Job Description

Job Title: Events Manager

Company: Marriott

Location: Columbus, OH

Pay: $52000 – 66000 per year

AI Pay Analysis: The annual salary range of $52,000 to $66,000 for an Events Manager in Columbus, OH, translates to approximately $25 to $31 per hour, which is generally competitive for the region. According to industry standards, the average salary for Events Managers in similar metropolitan areas typically falls between $50,000 and $70,000 per year, depending on factors such as experience, the scale of events managed, and the specific industry sector. Given that Columbus has a lower cost of living compared to major cities like New York or San Francisco, this rate is aligned well with local expectations, making it a compelling offer for candidates in this field.

Job description:

Responsible for the preparation of all event documentation and for coordinating with Sales, property departments, and customers to ensure a consistent and elevated level of service throughout the pre-event, event, and post-event phases of property events. This position primarily manages events of average complexity, ensuring a seamless transition from sales to service and back to sales. The role includes identifying opportunities to maximize revenue through upselling and offering enhancements to create extraordinary events.

Education and Experience

• Possession of a high school diploma or GED, along with 1 to 2 years of experience in event management or a related professional field; OR
• A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field, with at least 1 year of relevant experience required.

Core Work Activities
Managing Event Logistics and Operations

• Ensures seamless event progression by adhering to established procedures and collaborating effectively with colleagues.
• Welcomes customers during the event phase and facilitates the handover to the Event Operations team for detailed execution.
• Maintains compliance with all standards, policies, and procedures.
• Guarantees billing accuracy and conducts reviews with clients prior to processing the final bill.
• Manages group room blocks and meeting spaces for assigned groups of moderate to large size.
• Identifies operational challenges and collaborates with property staff and customers to develop effective solutions.
• Applies judgment to integrate current trends in event management and design.
• Serves as the liaison between the field salesperson and the customer throughout the event lifecycle.
• Participates in customer site inspections and provides assistance with the sales process as needed.
• Performs additional duties as assigned to address business needs.
• Solicits feedback from property departments to identify areas for enhancement to improve the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service

• Delivers exceptional customer service throughout the customer experience and encourages similar behavior from fellow employees.
• Empowers staff to provide outstanding customer service.
• Sets a positive standard for guest relations.
• Effectively communicates event details, both verbally and in writing, to customers and property operations.
• Maintains a visible presence to customers at all times throughout the process.
• Oversees customer experiences from file turnover through to the post-event phase until a handover back to sales.
• Conducts follow-ups with customers after events.
• Addresses and resolves guest issues and complaints.
• Utilizes personal judgment and expertise to enhance the customer experience.
• Remains available to troubleshoot and propose alternatives to previous arrangements.
• Continuously seeks to improve customer service by incorporating feedback and personal insights into actionable plans.
• Emphasizes guest satisfaction during departmental meetings, focusing on continuous improvement.
• Engages with guests to gather feedback on product quality and service levels.
• Ensures hourly employees comprehend expectations and parameters for event activities.

Leading Event Management Teams

• Conducts formal pre- and post-event meetings as necessary to review and communicate group requirements and feedback.
• Leads pre-event and post-event meetings for assigned groups of average to large size.
• Facilitates various necessary meetings (i.e., Banquet Event Order meetings, block reviews, etc.).

Supporting and Coordinating with the Sales and Marketing Function

• Aids in the sales process and revenue forecasting for customer groups.
• Engages in upselling products and services throughout the event lifecycle.
• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for assigned groups.

Conducting Human Resources Activities

• Reviews comment cards and guest satisfaction results with employees.
• Observes employee service behaviors and provides constructive feedback to individuals and/or managers.
• Assists in developing and implementing corrective action plans.
• Takes initiative to leverage experience to improve service performance based on personal evaluations of issues and resolutions.
• Collaborates with property staff and customers to address operational challenges associated with assigned groups.
• Performs other duties as assigned to meet business needs.

The salary range for this position is $52,000 to $66,000 annually. Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to a 5% company match, an employee stock purchase plan with a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based in or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, as well as additional wellness benefits and potential incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to general eligibility, waiting periods, contribution, and other requirements.

Compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, in compliance with applicable laws.

Marriott International is an equal opportunity employer committed to building a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability, veteran status, or any other basis covered by applicable law.

About the Team
At Renaissance Hotels, we believe in helping our guests connect with the essence of the neighborhoods they visit. Our guests seek to discover the unexpected, immerse themselves in new cultures, and make the most of every moment. They view business travel as an adventure, seeing each journey as an opportunity for memorable experiences. We are looking for passionate explorers to join our team and bring the spirit of the neighborhood to our guests. If this resonates with you, we invite you to explore career opportunities with Renaissance Hotels. By joining Renaissance Hotels, you become part of a portfolio of brands within Marriott International, where you can thrive, begin your purpose, belong to an outstanding global team, and become the best version of yourself.

Job Posting Date: Tue, 07 Jan 2025 23:54:16 GMT

Apply now!