Front Office Coordinator – Grosse Pointe Woods, MI-Athletico

Job Description

Job Title: Front Office Coordinator – Grosse Pointe Woods, MI

Company: Athletico

Location: Michigan

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for a Front Office Coordinator in Grosse Pointe Woods, MI, is generally considered below the industry standard for this role, especially in a suburban city with a cost of living that may demand higher wages. As of late 2023, typical hourly rates for Front Office Coordinators in Michigan average between $17 to $25, depending on experience and specific responsibilities. Therefore, while $15 is better than minimum wage, it may not attract qualified candidates or retain them long-term, making it less competitive in the current job market.

Job description:
Position Overview
Athletico is dedicated to empowering individuals, inspiring hope, and transforming lives. We achieve this through exceptional, progressive, and cost-effective fitness, performance, and rehabilitative services, delivered with personalized care that emphasizes education and injury prevention. Our mission is underpinned by a set of Core Values—team collaboration, understanding our business, recognition, people-centric focus, accountability, continuous innovation, trust, and integrity—which form the bedrock of our unique culture.

Position Summary
The Patient Experience Coordinator, reporting to the Clinic Manager, is responsible for shaping the patient’s initial and concluding impressions as well as overseeing the front-office experience. This role embodies our commitment to delivering outstanding customer service throughout the patient’s physical therapy journey at Athletico.

Benefits offered with this full-time position include:
– Comprehensive Medical & Rx, Dental, and Vision insurance (eligibility begins on the first day of employment)
– NEW FOR 2025 – KinderCare Discount
– NEW FOR 2025 – Headspace for Friends/Family
– HSA, Healthcare FSA, and Dependent Care FSA
– Progyny Fertility Benefit
– Coverage for Critical Illness, Accidents, & Hospital Indemnity Insurance
– Company Paid Basic Life / AD&D Insurance
– Supplemental Life Insurance options for Employee, Spouse, and Child
– Company Paid Short-Term & Long-Term Disability
– Company Paid Maternity & Parental Leave
– Adoption & Surrogacy Expense Reimbursement
– Legal & Credit Monitoring services
– 15 days of paid time off (PTO) with accrual starting immediately upon hire
– 6 Major Holidays off plus 2 floating holidays annually
– Additional compensation opportunities beyond base pay
– Bereavement Time Off & Resources
– Commuter Benefits: Pre-Tax Transit & Parking
– Retirement 401(k) plan for employees aged 21+ with Per-Pay Company Match
– SoFi Financial Wellness Tools & Loan Resources
– HUSK Fitness Resources & Gym Discounts
– Options for Home, Auto, and Pet Insurance
– Access to Employee Assistance Program (EAP)
– Employee Discount Program
– Plus more! For further details, please refer to our resources.

Essential Duties and Responsibilities
The list below outlines key responsibilities, though it is not exhaustive, and you may be required to perform other duties as dictated by your evolving role within the organization and its broader objectives.
– Deliver professional, friendly, and compassionate service to all patients and physical therapy staff, facilitating issue resolution, appointment scheduling, new patient onboarding, insurance verification, and billing inquiries.
– Manage clinic scheduling effectively, ensuring optimal patient flow and alignment between patients and suitable clinicians.
– Conduct new patient onboarding, which includes facility tours, data gathering, and introductions to physical therapy staff.
– Verify patient medical insurance information, manage insurance requirements, and inform patients regarding their benefits and payment options.
– Coordinate communication regarding patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
– Assist in managing patient expectations with regard to clinical findings, frequency and duration of treatment, progression towards functional goals, and discharge planning, while also serving as a contact for post-care needs.
– Organize cultural moments, such as celebrations for patients’ physical therapy goals, in collaboration with the clinical team to ensure all patients are acknowledged and appreciated.
– Implement and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic.
– Provide general office, receptionist, and clerical support to the assigned location.

Qualifications
Education:
– High School Diploma or GED required.

Knowledge and Technical Skills:
– Exceptional customer service skills.
– Proficiency in MS Office, Outlook, and Excel.
– Familiarity with healthcare insurance benefits and coverage is preferred.
– Experience in managing customer payments is advantageous.

Language Skills:
– Proficient in reading, writing, and speaking English.

Physical Demands:
– Capability to perform office duties, including remaining stationary for extended periods, stooping, kneeling, crouching, navigating the office, and utilizing fine motor skills.
– Visual acuity for close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus as necessary.

Work Environment:
– Typical of a standard office setting with a low noise level and minimal extraordinary environmental factors.

Athletico is an equal opportunity employer and is committed to fostering an inclusive environment for all employees and applicants without discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all employment terms and conditions, covering recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salaried ranges listed pertain to full-time (40 hours per week) positions. Additional pay, such as incentives, overtime, and stipends, may vary by program rules and may not be available at all locations. Individual base pay is determined by various factors including job location, the complexity and responsibility of the role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and updated annually, with offers made within the applicable range at the time.

Minimum Salary/Wage
USD $15.00/Hr.

Maximum Salary/Wage
USD $23.50/Hr.

Job Posting Date: Fri, 24 Jan 2025 00:38:32 GMT

Apply now!