Emergency Shelter Shift Monitor-Lighthouse

Job Description

Job Title: Emergency Shelter Shift Monitor

Company: Lighthouse

Location: Pontiac, MI

Pay: $16.11 per hour

AI Pay Analysis: An hourly rate of $16.11 for the role of “Emergency Shelter Shift Monitor” in Pontiac, MI is on the lower end of the spectrum when compared to industry standards for similar positions in that area. According to typical wages for similar roles in the social services and shelter management sectors, rates often range from approximately $15 to $20 per hour, depending on experience, responsibilities, and specific agency funding. While $16.11 is slightly above the minimum wage in Michigan, it may not sufficiently attract or retain qualified candidates, particularly considering the demanding nature of the work and the potential need for specialized skills or training. Overall, this rate could be seen as reasonable but not fully competitive, potentially impacting staff recruitment and retention.

Job description:

Lighthouse MI is a dynamic non-profit organization founded in 2019 through the partnership of Lighthouse of Oakland County and South Oakland Shelter, aimed at enhancing the collective response to poverty in the Metro Detroit community. With over 80 years of combined experience, Lighthouse provides essential support to vulnerable individuals by addressing emergency basic needs and offering housing programs along with supportive services that facilitate long-term economic stability. The organization oversees Spero Housing Group, a dedicated subsidiary focused on the development and operation of high-quality affordable and supportive housing for low- and moderate-income individuals, and HandUp, a community and crowdfunding platform benefiting over 100 homeless service agencies nationwide.

Position Summary
The Emergency Shelter Shift Monitor is a vital on-site role that requires a highly motivated individual with strong critical thinking skills. This position plays an essential part in supporting Lighthouse’s shelter operations by addressing both material needs and conflict resolution. The compensation for this role is $16.11 per hour.

Responsibilities & Duties
Core Responsibilities:

• Develop rapport with guests utilizing our motel and stationary shelter services.
• Ensure the safety and well-being of shelter guests by monitoring the shelter premises, including performing regular grounds checks and utilizing surveillance equipment.
• Serve as front desk support, including answering phone calls, conducting light clerical tasks, and greeting residents, visitors, and volunteers.
• Respond to and document crisis situations, employing shelter diversion strategies when possible.
• Distribute meals and other essential items to shelter guests.
• Address resident requests and provide assistance with conflict resolution and crisis management.
• Conduct weekly inspections of on-site units, documenting findings.
• Assist with cleaning and preparing units for new clients after occupancy ends.
• Complete assignments and data entry accurately and promptly, including tracking services rendered. Responsibilities encompass HMIS (Homeless Management Information System) data inputs, Link2Feed documentation, daily call logs, statistics sheets, client records, and various other paperwork as required.
• Manage paperwork, including shelter intake packets, sign-in and out sheets, client surveys, resource packets, etc.
• Participate in relevant staff and team meetings.
• Support the coordination of client move-ins and exits as necessary.
• Attend professional development workshops and training sessions to enhance skills and represent Lighthouse.
• Carry out additional responsibilities as assigned by the supervisor.

Minimum Qualifications:

• A minimum of a High School Diploma.
• Professional or lived experience with homelessness.
• Experience working with low-income individuals and families.
• Proven ability to maintain strong professional boundaries.
• Capacity to uphold and enforce program policies and procedures.
• Proficiency in Microsoft Office Suite and Google Apps.
• Strong organizational and communication skills.
• Effective conflict resolution skills.
• A proactive approach to innovative thinking and problem-solving.
• Availability to work evenings, late nights, weekends, and some holidays.
• Reliable transportation.

Preferred Qualifications:

• Associate’s Degree in mental health, social work, or hospitality.
• Familiarity with the social services landscape in Oakland County and surrounding areas.

Physical Demands:
The position typically involves working in an office environment, utilizing a computer, telephone, and other office equipment as needed. The noise level is consistent with that of an office setting, which may include frequent interruptions. Regular requirements include sitting, talking, and listening; frequent repetitive hand motions; handling, feeling, standing, walking, reaching, bending, and lifting of items up to 20 pounds. The role may involve contact with the public, which could present a risk of exposure to irrational or hostile behavior, contagious diseases, or domestic animals. These physical demands are representative of those required to successfully perform the essential functions of the role. Reasonable accommodations may be provided for individuals with disabilities.

This job description outlines the general nature and level of work expected from employees in this role. It should not be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required. Lighthouse is an equal opportunity employer and does not discriminate against qualified individuals based on race, creed, religion, national origin, color, veteran status, gender or gender identity, age, sexual orientation, marital status, disability, income, weight, or any other basis prohibited by law.

Applicants are invited to submit a cover letter and resume online. Applications will be accepted on a rolling basis until the position is filled. Please refrain from any phone or email inquiries regarding this position.

Job Posting Date: Thu, 23 Jan 2025 23:36:28 GMT

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