Front Desk Agent-Best Western Mansfield Ohio

Mansfield, OH
February 3, 2025
Full Time
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Average Pay*: 12 to 15
*average hourly rate for this position in your area
Deadline date:
$11 - $0

Job Description

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Job Title: Front Desk Agent

Company: Best Western Mansfield Ohio

Location: Mansfield, OH

Pay: $11 – 12 per hour

AI Pay Analysis: The hourly rate of $11 to $12 for a Front Desk Agent in Mansfield, OH, appears to be on the lower end of the spectrum when compared to industry standards, particularly for similar positions in the hospitality sector. According to various salary data sources, the average hourly wage for Front Desk Agents in Ohio typically ranges from $12 to $16, depending on experience, specific location, and the establishment type. While Mansfield may have a lower cost of living compared to larger cities, the offered rate could deter potential applicants seeking competitive wages. Overall, while this rate might be somewhat acceptable for entry-level positions, it may not attract experienced candidates or align with market expectations in the area.

Job description:

Benefits:

  • Employee discounts
  • Complimentary uniforms

Benefits/Perks:

  • Flexible scheduling
  • Opportunities for career advancement
  • Competitive compensation

Job Summary:
We are looking for an enthusiastic and approachable Front Desk Agent to deliver outstanding professional service to our hotel guests. The successful candidate will facilitate the check-in and check-out processes, issue room keys, and handle payment transactions. Additional responsibilities include coordinating with housekeeping to manage room availability, addressing guest inquiries, and ensuring all paperwork is completed accurately and promptly. The role also involves performing laundry duties and maintaining cleanliness in the lobby and public areas during each shift. The Front Desk Agent must exhibit excellent communication skills and maintain a positive demeanor, even in challenging situations. Your primary objective will be to create an exceptional customer service experience for our guests.

Responsibilities:

  • Stay informed about hotel operations and activities
  • Handle reservations and respond to inquiries via phone, email, and in person
  • Foster rapport with guests by identifying their needs through friendly conversation and open-ended questions
  • Articulate the features and amenities of guest rooms
  • Execute laundry tasks
  • Maintain cleanliness in the lobby and public areas
  • Prepare breakfast set-up
  • Ensure compliance with health and quality standards
  • Three shifts available

Qualifications:

  • Friendly and outgoing personality
  • Knowledge of hospitality industry standards
  • Proficient in English; additional language skills are a plus
  • Computer literacy
  • Strong problem-solving abilities with a customer-focused mindset
  • Capable of lifting up to 30 pounds
  • Proficient in laundry cleaning and folding
  • Punctual and reliable

Job Posting Date: Sat, 25 Jan 2025 06:59:48 GMT

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