Front Desk Supervisor-HEI Hotels & Resorts

Job Description

Job Title: Front Desk Supervisor

Company: HEI Hotels & Resorts

Location: Cleveland, OH

Pay: $20 per hour

AI Pay Analysis: An hourly rate of $20 for a Front Desk Supervisor in Cleveland, OH, is generally below the industry standard for this position. As of late 2023, the average hourly wage for Front Desk Supervisors in the United States typically ranges from $15 to $25, with experienced individuals in metropolitan areas often earning higher, sometimes reaching $30 or more per hour. In Cleveland specifically, the cost of living is relatively moderate, but competition in hospitality roles suggests that many employers may offer compensation on the higher end of the scale to attract skilled candidates. Therefore, a rate of $20 may be considered somewhat competitive but could deter potential applicants seeking better compensation.

Job description:
Assist the Front Office Manager in overseeing Front Office operations to ensure exceptional guest experiences and high-quality service. Demonstrate meticulous attention to detail and proficiency in technology to adhere to corporate standards while striving to meet or exceed the hotel’s financial objectives. Facilitate a seamless and friendly atmosphere throughout the guest arrival, departure, and overall interaction processes.

Responsibilities:
– Communicate effectively, both verbally and in writing, to provide clear direction to staff. Assign tasks to guest service agents and monitor performance, encouraging continuous improvement.
– Warmly welcome guests upon arrival. Employ a friendly tone, actively listen to requests, and respond appropriately, providing accurate information regarding outlet hours and local attractions.
– Efficiently Process guest registrations by inputting and retrieving information using our computer system, confirming vital details such as guest numbers and room rates. Actively promote HEI Hotels and Resorts and brand-specific marketing initiatives, while making suitable room assignments based on guest needs. Handle electronic key coding, ensure guests receive welcome folders with keys and relevant information, and finalize guest accounts at checkout.
– Manage credit card authorizations through electronic acceptance methods, handling cash transactions accurately and balancing an assigned house bank. Record and process various payment forms, execute moderately complex arithmetic operations, and post charges to guest rooms and house accounts.
– Answer phones promptly with a positive demeanor, recording messages in the computer system and relaying them to guests. Retrieve mail, packages, and faxes as requested by customers.
– Maintain composure during busy periods or emergencies, serving as a role model to colleagues. Resolve guest complaints through thorough situation analysis and effective solution implementation. Make informed decisions based on experience and judgment, offering revenue allowances only after evaluating other alternatives.
– Uphold attendance standards and be reliably available for scheduled shifts.
– Perform additional job-related duties as assigned.

Qualifications:
– A high school diploma is required; a college degree is preferred.
– A minimum of one year of customer service experience in hospitality or a related field.
– Strong interpersonal skills to effectively engage with both internal and external customers, necessitating patience, tact, and diplomacy to resolve conflicts.
– Basic mathematical skills, with proficiency in using a calculator for moderately complex calculations without error.
– Competency in accessing and inputting information on moderately complex computer systems.
– Physical ability to stand, walk, and actively perform duties behind the front desk, with the ability to observe and assess emergency situations with or without reasonable accommodation.
– Proficient verbal and written communication skills, capable of preparing detailed reports on room availability and revenue generation.
– Ability to build and maintain effective working relationships with associates, customers, and patrons.
– Adaptability in communication style to effectively engage diverse audiences, including supervisors, coworkers, and the public.

Benefits:
HEI Hotels and Resorts is dedicated to offering a comprehensive benefits program designed to support your physical, mental, and financial well-being, recognizing that you are your most valuable asset. Our benefits include competitive Medical and Dental plans through Anthem Blue Cross Blue Shield, along with Vision insurance through EyeMed. We also provide Vacation, Sick, and Holiday programs for your time off needs, as well as pet insurance through the ASPCA. Financial wellness is supported through a variety of coverage options, including Supplemental, Spousal, and Child Life insurance, Short and Long-Term Disability plans, and a 401(k) Savings Plan with employer matching contributions. Additional incentives include discounts through our ‘YouDecide’ and Hotel Room Discount programs, with specific benefits and eligibility varying by location and employment status.

Additionally, we offer daily pay options in partnership with DailyPay, allowing associates to access their earned wages as needed.

HEI Hotels and Resorts is an equal opportunity employer, and we evaluate all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.

Job Posting Date: Thu, 23 Jan 2025 02:07:17 GMT

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