Night Auditor-Holiday Inn

Grand Rapids, MI
February 5, 2025
Part Time
Apply Now
Average Pay*: 15 to 20 dollars.
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

Rate this Job

Job Title: Night Auditor

Company: Holiday Inn

Location: Grand Rapids, MI

Pay: $17 per hour

AI Pay Analysis: The hourly rate of $17 for a Night Auditor in Grand Rapids, MI, is generally on the lower end of the pay scale for this position, which typically ranges from $15 to $25 per hour depending on experience, specific responsibilities, and the employing establishment’s size and type. While this rate may be competitive for entry-level positions or smaller hotels, it may not align with industry standards for more seasoned auditors or in larger, more established hotels. Additionally, considering the cost of living in Grand Rapids, which has been rising, this wage may not provide sufficient compensation for those with experience or specialized skills in hospitality management.

Job description:

The Night Auditor is accountable for executing and managing all Night Audit tasks and oversees front desk operations during the overnight shift, typically from 11 PM to 7 AM. Key responsibilities encompass registering guests, processing reservations, preparing daily reports, balancing transactions, and conducting security checks.

Qualifications:

  • A minimum of one year of progressive experience in a hotel or a related field is required.
  • A high school diploma or equivalent is mandatory; college coursework in a related field is advantageous.
  • Previous supervisory experience is preferred.
  • Ability to work independently with minimal supervision.
  • Knowledge of accounting principles is essential.
  • Strong problem-solving and troubleshooting skills are needed to address guest concerns and respond to emergencies.
  • Proficiency in Windows operating systems, company-approved spreadsheets, and word processing is required.
  • Excellent communication skills to convey information and ideas clearly.
  • Quick and accurate evaluation of alternative courses of action.
  • Ability to remain effective under stressful conditions.
  • Competence in identifying, anticipating, and resolving workplace issues as necessary.
  • Capability to synthesize complex information and adapt as per specific needs.
  • Familiarity with financial information and basic arithmetic functions.
  • Capability to thrive in a self-managed environment.
  • Skill in active listening, understanding, and clarifying issues raised by co-workers and guests.
  • Ability to maintain composure and objectivity in high-pressure situations.

Responsibilities:

  • Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
  • Adhere to attendance standards as established by Aimbridge Hospitality, accommodating varying hotel needs.
  • Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag in accordance with brand guidelines.
  • Comply consistently with Aimbridge Hospitality standards and regulations to foster safe and efficient hotel operations.
  • Maintain a warm and welcoming demeanor at all times.
  • Initiate and complete the End of Day process diligently.
  • Execute required reports for the Food and Beverage audit.
  • Complete the Night Audit checklist daily as part of computer procedures.
  • Balance daily transactions, including movie revenues, telephone postings, valet laundry, and paperwork from servers and desk agents.
  • Uphold cashiering responsibilities in accordance with Front Office procedures as defined by Aimbridge Hospitality standards.
  • Ensure the seamless operation of the Front Office computer system per Aimbridge Hospitality protocols.
  • Conduct all Front Office functions during the hours of 11:00 PM and 7:00 AM.
  • Confirm periodic checks are made by the Midnight House Attendant to ensure building and guest corridors are secure, in accordance with property specifics.
  • Address and follow up on all guest requests during the overnight shift.
  • Adhere to safety and emergency procedures as outlined by Aimbridge Hospitality.
  • Maintain proper record-keeping practices (e.g., log books) as per Aimbridge Hospitality standards.
  • Familiarize oneself with all Aimbridge Hospitality policies and house rules.
  • Prepare the initial direct bills daily for the Property Accountant and ensure all relevant documentation is attached.
  • Maintain radio communication with other associates throughout the shift.
  • Develop a comprehensive understanding of security protocols.
  • Ensure that all associates demonstrate attentiveness, friendliness, helpfulness, and courtesy towards guests, managers, and fellow staff members.
  • Prepare and distribute the Daily Flash Report as necessary.
  • Transfer master or house accounts as required.
  • Allocate responsibilities such as revenue printouts and payment processing per standard operating procedures.
  • Provide training to new Night Auditors as requested by management.
  • Generate morning reports in compliance with Aimbridge Hospitality procedures.
  • Coordinate the daily delivery of newspapers and manage Express Check-Outs.
  • Ensure that nightly inspections include the removal of room service trays and tidiness of the pool and Jacuzzi areas, as property-specific.
  • Handle ‘Lost and Found’ items in accordance with established standards.
  • Complete requested reports promptly and efficiently.
  • Undertake miscellaneous tasks as required, including resetting Food and Beverage P.O.S. systems and preparing daily revenue summaries.
  • Assist guests with food orders and service when applicable; exemplify suggestive selling techniques and maintain a clean and organized environment for guests.
  • Attend meetings as required by management.
  • Execute any additional duties as assigned by the Guest Services Manager or other management personnel.

Job Posting Date: Wed, 05 Feb 2025 05:39:35 GMT

Apply now!

Related Jobs