Housekeeping Supervisor-Great Wolf Lodge

Job Description

Job Title: Housekeeping Supervisor

Company: Great Wolf Lodge

Location: Sandusky, OH

Pay: $20.5 per hour

AI Pay Analysis: As of 2023, the hourly rate of $20.50 for a Housekeeping Supervisor in Sandusky, OH, is generally considered competitive, especially given the local cost of living. According to various salary data sources, including the Bureau of Labor Statistics and job market analytics tools, Housekeeping Supervisors in Ohio typically earn between $18 and $25 per hour, depending on experience, location, and the specific employer. Sandusky, being a part of the tourism hub near Lake Erie, may influence wages, as establishments like hotels often seek to attract and retain skilled supervisory staff. Therefore, the proposed rate aligns well with industry standards and is appealing within the local job market.

Job description:

Pay: $20.50 per hour

At Great Wolf Lodge, the Housekeeping Supervisor plays a vital role in enhancing guest experiences by driving efficiency and effectiveness within the Housekeeping department. This leadership position is essential for selecting, training, staffing, and coaching front-line personnel to uphold the highest standards of safety, quality, and timely service for our guests.

Join our Pack:

• Career Advancement: Start or further your career with opportunities for cross-training, access to a scholarship fund, and comprehensive talent development programs at all levels.
• Exclusive Benefits: Enjoy unique perks for you, your family, and friends, including discounted vacations and incentives for employee referrals.
• Continuous Learning: Benefit from Great Wolf University, which provides access to on-the-job training, functional training, and leadership development.
• Well-Being Focus: We offer flexible scheduling, access to a holistic wellness program and technology, and resources through our Employee Assistance Program and Employee Relief Fund.
• Diversity and Inclusion: Join a team committed to celebrating diversity and fostering an inclusive environment through various recognition programs.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K plan with employer matching
• Paid vacation and parental leave

Essential Duties & Responsibilities:

• Lead and mentor housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.
• Ensure the timely turnover of all vacant and clean rooms; verify stayovers, manage early check-outs, and communicate issues and discrepancies with the front office.
• Provide coaching, support, and recognition to team members to foster a positive work environment.
• Understand and advocate for Great Wolf policies and procedures while collaborating with Housekeeping leadership on performance management.
• Participate in scheduling staff, managing labor needs, and forecasting.
• Contribute to the development and implementation of training programs for new hires and ongoing training for team members.
• Assign daily tasks, coordinate projects, and optimize staff deployment to maintain lodge cleanliness and performance.
• Conduct daily meetings with Room and House Attendants to prioritize tasks and facilitate open feedback.
• Escalate team feedback to leadership for continuous improvement.
• Inspect guest rooms for cleanliness, damages, supply levels, maintenance issues, and temperature control; provide feedback and coach accountability.
• Maintain cleanliness and organization of linen storage, trash rooms, and housekeeping carts, ensuring proper inventory for daily operations while promoting safety standards.
• Supervise the activities of the staff to ensure compliance with resort standards, including monitoring time and attendance.
• Assist in the recruitment and selection of talent for the housekeeping department.
• Participate in regular team meetings and help organize engagement activities for staff.
• Ensure completion and proper communication/escalation of maintenance work orders and other concerns.
• Schedule deep cleanings and carpet care based on bi-annual schedules and guest feedback.

Basic Qualifications & Skills:

• High school diploma or equivalent experience
• Minimum of 1 year of experience in a Rooms Division supervisory role or similar position
• Relevant experience in hospitality or housekeeping, or equivalent formal education
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook; experience with HotSos or similar systems
• Strong interpersonal and verbal communication skills
• Proven customer service, conflict resolution, employee engagement, retention, and team-building skills; ability to work a flexible schedule, including nights, weekends, and holidays as needed

Desired Qualifications & Traits:

• Bachelor’s degree
• Prior housekeeping experience, preferably in a large family resort or hotel
• Experience with Opera or similar systems
• Bilingual in English and Spanish
• Strong time management skills in a fast-paced environment

Physical Requirements:

• Ability to lift up to 30 lbs
• Capability to stand or walk for extended periods
• Ability to bend, stretch, and twist
• Tolerance to chemicals used in cleaning processes

Application Instructions:

To apply, click on “Apply Now” or chat with a recruiter on the Great Wolf website. Following a brief application process, qualified applicants will be promptly invited to set up an interview or attend a hiring event.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or discriminate against employees or applicants inquiring about, discussing, or disclosing their own pay or that of another employee or applicant. However, those with access to compensation information as part of their essential job functions cannot disclose this information to individuals who do not have access, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, or (c) consistent with the contractor’s legal duty to provide information.

This contractor and subcontractor shall adhere to the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a), which prohibit discrimination against qualified individuals based on their protected veteran status or disabilities, and against all individuals based on race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing compensation. Covered contractors and subcontractors must take affirmative action to employ and promote individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Posting Date: Sun, 02 Feb 2025 08:08:34 GMT

Apply now!