Assistant Manager, Guest Experience | Toledo Local-Lululemon Athletica

Job Description

Job Title: Assistant Manager, Guest Experience | Toledo Local

Company: Lululemon Athletica

Location: Toledo, OH

Pay: $23.19 – 31.38 per hour

AI Pay Analysis: The hourly rate of $23.19 to $31.38 for the role of “Assistant Manager, Guest Experience” in Toledo, OH, appears to be competitive and aligns reasonably well with industry standards for similar positions in the hospitality and customer service sectors within the region. According to general wage data for assistant management roles, salaries can vary based on experience, specific industry, and geographical location; however, this range is generally reflective of the entry to mid-level management pay, especially in markets like Toledo where the cost of living is lower compared to national averages. In this context, the offered rate is likely attractive for candidates seeking to balance compensation with the living expenses in the area.

Job description:

lululemon is a pioneering performance apparel company dedicated to yoga, running, training, and a variety of athletic pursuits. We set industry standards in technical fabrics and functional design, crafting transformative products and experiences that empower individuals to move, grow, connect, and enhance their well-being. Our success is attributed to our innovative offerings, focus on retail excellence, commitment to our team members, and meaningful connections within the communities we serve. As a company, we prioritize creating positive change through fostering an equitable, inclusive, and growth-oriented environment.

The Assistant Manager, Guest Experience is a vital member of the store leadership team, tasked with ensuring a high-quality experience for both team members and guests (customers) on a daily basis. This role involves leading from the floor to effectively build, manage, and develop team members. The Assistant Manager fosters a team culture that promotes a profound sense of belonging and facilitates growth opportunities. Consequently, they ensure the delivery of exceptional guest experiences that align with our company values and directives.

Core Responsibilities:

Leadership and People Management

• Cultivate a respectful and inclusive team environment that values diversity and promotes a supportive, productive, and enjoyable experience for all team members.
• Engage team members by clarifying how their contributions support the store’s success and lululemon’s overall mission.
• Implement the People vision set by the Store Manager, effectively communicating it to team members.
• Assist the Store Manager in recruiting and developing a strong, diverse team with varied experiences, backgrounds, and skillsets to drive performance and achieve key results.
• Support continuous learning and development for team members through direct feedback, coaching, mentoring, and regular development check-ins.
• Oversee performance management functions, including providing timely feedback, facilitating team recognition, managing performance documentation, and addressing any performance issues.
• Address employee concerns, collaborating with internal support when necessary to take appropriate action.

Guest Experience and Community

• Lead an unparalleled guest experience on the retail floor through assessing guest engagement and product knowledge, and guiding team members in closing any gaps through constructive feedback and coaching.
• Provide on-the-spot retail floor leadership, making real-time decisions to optimize operational efficiency and effectiveness.
• Resolve guest feedback and handle emergent issues, including escalated concerns and urgent requests, ensuring a satisfactory resolution for guests.

Operations, Product, and Strategy

• Collaborate with fellow managers to review business data and metrics (e.g., profit and loss statements) to inform strategic planning processes, including quarterly business reviews, sales strategies, and hiring initiatives.
• Maintain an effective product presentation and visual merchandising strategy by ensuring product recovery, restocking, and making necessary visual adjustments.
• Follow opening and closing procedures to ensure store operations run smoothly.
• Adhere to safety policies and procedures to uphold a safe working environment.
• Perform tasks in compliance with existing policies, procedures, and relevant laws or regulations.

Budget Responsibility

• Accountable for the management of assigned aspects of the controllable budget and labor hours.

People Management

• Serve as a leadership figure directly responsible for a designated group of store employees as delegated by the Store Manager.

What We Look For

• Inclusion & Diversity: Actively fosters an inclusive environment that values and celebrates differences.
• Integrity: Conducts oneself in a manner that is honest, fair, and ethical.
• Leadership: Demonstrates a passion for leading and inspiring others, effectively motivating and empowering team members.
• Guest Experience: Creates an inclusive, high-quality experience for every guest through team interactions.
• Team Building: Cultivates and develops teams to achieve their fullest potential, encouraging varied contributions and perspectives.
• Decision Making/Problem Solving: Employs logic and reasoning to evaluate options and make timely, effective decisions.
• Strategic Thinking: Develops strategies aligned with the company’s vision and core values to achieve objectives and advance the mission.
• Change Management Leadership: Guides others through processes of change and uncertainty.
• Interactive Communication: Effectively conveys and comprehends information when engaging with others.

Job Requirements

Eligibility

• Must possess legal authorization to work in the country where the store is located.
• Required to have reliable transportation for traveling to the assigned store.

Schedule/Availability

• Flexible scheduling is expected, which may include early mornings, mornings, afternoons, evenings, late nights, and weekends, including holidays.

Experience

• Minimum of 1 year of people management experience.
• At least 1 year of leadership experience, encompassing business operations, administration, and project management.

Job Assets (Preferred but not mandatory)

• Education: High school diploma, GED, or equivalent.
• Education: Bachelor’s degree or equivalent.
• Experience: 1 year of retail or sales management experience.
• Experience: 1 year of recruiting, hiring, or training employees.

Work Context

• The work environment is characterized by bright lighting and loud music.
• Responsibilities involve both team collaboration and independent tasks.
• Conflict management and mediation skills may be utilized to address issues among team members or de-escalate guest concerns.
• Engage with strangers and build relationships within the community while strengthening existing partnerships.
• Tasks may involve using computers or other technical devices for virtual meetings.
• Movement throughout the store is required for the majority of shifts, along with the potential necessity of sitting for extended periods (over 1 hour).
• Occasional lifting of boxes weighing up to 30 lbs (13.6 kg) may be necessary.

Compensation & Benefits Package
Base Pay Range: $23.19 – $31.38/hour, subject to minimum wage in the location
Target Bonus: 25%
Total Target Base Pay Range: $28.99 – $39.23/hour

At lululemon, we adhere to a pay-for-performance philosophy that recognizes outstanding individual and team contributions. Base pay is determined by market location and may vary based on job-related knowledge, skills, experience, and internal equity. Employees in this role are also eligible for our competitive bonus program, subject to eligibility criteria.

Investing in our people is paramount at lululemon. We strive to create an environment where inclusive leaders can foster growth and well-being. In recognition of our teams’ hard work and commitment, we offer a comprehensive total rewards package that includes career development support, wellness initiatives, and opportunities for personal growth:

• Extended health and dental benefits, along with mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Access to fitness and yoga classes
• Parenthood top-up
• An extensive catalog of development courses
• Participation in people networks, mentorship programs, and leadership series

Please note that eligibility requirements apply to the incentive programs, benefits, and perks. The company reserves the right to adjust these programs at any time without prior notice.

We appreciate your interest in joining lululemon; only candidates under consideration will be contacted. lululemon is proud to be an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, free from discrimination based on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth, or any other protected classification, in accordance with federal, state, provincial, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

For those seeking individualized support, please reach out to our team via email, including the position title, location, and the nature of your request.

Job Posting Date: Thu, 06 Feb 2025 04:32:28 GMT

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