Restaurant Assistant Manager-Potbelly Sandwich Shop

Job Description

Job Title: Restaurant Assistant Manager

Company: Potbelly Sandwich Shop

Location: Columbus, OH

Pay: $22 per hour

AI Pay Analysis: An hourly rate of $22 for a Restaurant Assistant Manager in Columbus, OH, falls on the lower end of the pay scale for this position. According to various industry salary surveys and job postings, the typical hourly wage for an Assistant Manager in the restaurant sector ranges from approximately $15 to $30, with many in managerial roles earning around $25 or more per hour, particularly in urban areas with a higher cost of living. While $22 is competitive for entry-level or less experienced candidates, it may not attract those with significant experience or skills, as they may seek higher compensation that reflects their expertise and the demands of the role. Thus, to remain competitive in attracting qualified candidates, the offered rate might need reevaluation.

Job description:

Leads in alignment with the company’s core values, fostering a culture of excellence in product quality and customer service while driving sales and managing costs during each shift. The Assistant Manager is expected to exercise sound judgment and discretion in employee supervision and customer issue resolution, ensuring that all decisions align with established operating policies and procedures. Key focus areas include:

People

• Train, coach, and develop Potbelly Associates and Shift Leaders.
• Conduct formal evaluations of Associate and Shift Leader performance, completing and signing off on appraisals.
• Facilitate regular feedback sessions with Associates, Certified Trainers, and Shift Leaders.
• Ensure comprehensive understanding and enforcement of work rules, personnel policies, labor laws, and safety protocols among team members.
• Recommend and implement corrective actions as required.
• Suggest hiring and retention strategies for Associates, Certified Trainers, and Shift Leaders.
• Design and execute plans to reduce turnover and enhance job satisfaction among Associates.
• Effectively schedule Associates, Certified Trainers, and Shift Leaders to meet operational needs.
• Maintain an updated communication board with critical information relevant to shop operations.
• Organize monthly meetings for Associates, Certified Trainers, and Shift Leaders.
• Create and manage the musician schedule.

Customers

• Deliver exceptional customer experiences.
• Address and resolve customer complaints effectively.
• Uphold stringent standards for raw and finished product quality, service speed, cleanliness, and sanitation.
• Assign daily cleaning responsibilities and follow up weekly to ensure a clean and sanitary environment.
• Implement and enforce food safety requirements and best practices diligently.
• Maintain uniform policies consistently.
• Oversee back-of-house operations to ensure compliance with established standards.
• Safeguard shop security and safety by executing established procedures effectively.

Sales

• Drive neighborhood shop marketing initiatives and promotions to optimize sales potential, including proactive outreach for recruiting and marketing purposes.

Profit

• Monitor and control assigned P&L line items.
• Manage food costs, labor expenses, waste, and cash handling across shifts.
• Conduct accurate drawer counts and ensure adherence to cash handling procedures.
• Update the daily prep sheet on a weekly basis.
• Maintain food par levels and proper inventory management, placing shop orders accordingly.

Essential Physical Functions

• Must possess the endurance to work a minimum of 45 hours per week.
• Ability to stand/walk for extended periods of 9-10 hours daily, with the capacity to sit for 1-2 hours as needed.
• Capability to perform frequent mobility tasks for up to five hours continuously.
• Ability to lift frequently up to 10 pounds and occasionally up to 50 pounds.
• Proficiency in reaching, feeling, bending, stooping, carrying, and finely manipulating data inputs.
• Adaptability to work in varying indoor (95%) and outdoor (5%) environments, experiencing temperatures ranging from warm to cool.
• Tolerance for higher noise levels generated by music, customer interactions, and employee activity.
• Ability to manage a high-paced, high-volume, customer-oriented restaurant environment through effective organization and coordination of schedules, problem resolution, cleanliness maintenance, employee training, marketing execution, and superior customer service.

Experience, Education, and Behaviors

• A minimum of 2 years of management experience in a restaurant or retail setting.
• High school diploma required; Bachelor’s degree preferred.
• Successful completion of a Food Safety Certification course is mandatory for all Shift Leaders and Managers.
• Proficient in English, with the ability to communicate effectively through verbal and written means.
• Capable of managing a dynamic, customer-centric restaurant, demonstrating organizational skills, employee supervision, problem-solving capabilities, cleanliness maintenance, marketing execution, training, and exceptional customer service.
• Strong prioritization and deadline management skills while effectively running shifts.
• Exceptional customer service aptitude.
• Robust business acumen.
• Excellent written and verbal communication skills.
• Strong organizational skills and the capability to multitask.
• Proven ability to build and nurture strong teams while addressing conflict resolution.
• Proficiency in conducting effective interviews.
• Skillful in creating and maintaining labor management schedules that align with goals.
• Familiarity with Microsoft Office applications.

The above job description serves to outline the general responsibilities and requirements associated with this position and is not intended to be an exhaustive list of all possible tasks and duties.

We are an Equal Opportunity Employer. We value diversity and inclusion and commit to providing equal employment opportunities to individuals without regard to race, creed, color, religion, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, sexual orientation, or any other classification protected by law.

Qualified applicants with disabilities may be entitled to reasonable accommodations under the Americans with Disabilities Act or relevant state or local laws. Please reach out if accommodations are needed to facilitate your application process, interview, or other participation in the hiring process.

Please note that by applying, you are indicating interest in a position with a Potbelly franchisee; if hired, this franchisee will be your sole employer. Franchisees operate as independent business owners and determine their own employment terms, including wage and benefits, which may differ among franchisees.

Job Posting Date: Wed, 05 Feb 2025 05:07:45 GMT

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