Territory Operations Leader – Cleveland, OH / Phoenix, AZ / CA / IN-Flagstar Bank

Cleveland, OH - Phoenix, AZ
February 8, 2025
Full Time
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Average Pay*: $25 - $45
*average hourly rate for this position in your area
Deadline date:
$56 - $929

Job Description

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Job Title: Territory Operations Leader – Cleveland, OH / Phoenix, AZ / CA / IN

Company: Flagstar Bank

Location: Cleveland, OH – Phoenix, AZ

Pay: $117185 – 193355 per year

AI Pay Analysis: The annual salary range of $117,185 to $193,355 for the role of “Territory Operations Leader” in locations such as Cleveland, OH, Phoenix, AZ, and California or Indiana appears to be competitive and aligns well with industry standards. In the operations management field, particularly for regional or territory leader positions, salaries can vary significantly based on factors such as industry, company size, and specific responsibilities. Typically, roles of this nature command salaries ranging from the mid-$100,000s to over $200,000, especially for those with experience managing multi-state operations. Therefore, this offering is likely to be on the higher end of the spectrum, particularly in the more competitive markets of California and Arizona, suggesting strong alignment with industry compensation for similar positions.

Job description:

Job Summary
The Branch Banking Operations Territory Leader serves as a subject matter expert in branch policies and procedures. This individual is responsible for leading and managing a team of professionals, providing guidance, coaching, and education while fostering a positive work environment that emphasizes inclusion. The Territory Leader will develop and implement strategic plans to optimize operational performance within the territory, including process improvement initiatives and cost reduction strategies. Key responsibilities include overseeing operational activities across the territory and driving, supporting, and achieving operational targets.

Job Responsibilities:

  • Coaching, Training, and Mentoring: Oversee the training and development of Market Operations Leaders. Actively engage in meetings and conference calls with territory, market, and branch leadership to ensure that the team is well-informed about procedural changes and ongoing education related to current processes. Ensure timely completion of mandatory compliance training and address inquiries from various levels of leadership. Provide coaching to both new and existing team members regarding operational functions, conduct branch visits, and develop action plans to resolve any audit issues identified. Ensure that Market Operations Leadership is adequately prepared to lead operations discussions during Branch Leader and Assistant Leaders meetings. Conduct weekly coaching sessions focusing on account quality improvements, utilizing the results from weekly error correction reports. Facilitate operational calls and onsite visits for collaborative coaching and development efforts to enhance audit quality and ensure compliance with federal regulations and internal policies.

  • Territory Operational Performance Management and Strategy: Prepare for internal and external audits by conducting and summarizing Branch Audits and Procedural Reviews. Lead the team in supporting financial and operational targets, emphasizing behaviors that encourage efficiency and excellence. Oversee all operational activities within the territory, ensuring that monthly, quarterly, and annual goals are met. Maintain awareness of key business priorities and communicate updates to all team members. Demonstrate expertise in crafting and executing operational strategies that drive business growth and profitability. Analyze operational data to recommend procedural improvements and efficiencies, perform annual reviews of audit procedures, and monitor compliance for Customer Identification Policy (CIP) and Know Your Customer (KYC) standards. Ensure prompt follow-up on reported issues and distribute necessary reports while addressing any operational inquiries.

  • Risk Management and Operation Compliance: Hold Market Operations Leaders accountable for their operational responsibilities, ensuring protection against fraudulent activities. Regularly review quality reports that may indicate compliance or procedural risks and follow up with teams for training and clarification as needed. Investigate potential losses from procedural violations in collaboration with branch teams, ensuring adherence to guidelines through monthly reporting. Address procedural inquiries and provide supervisory authority for various bank operations. Maintain a strong rapport with peers and executives, communicating changes or issues effectively. Provide support during emergency situations, including robberies, and oversee records retention activities at each banking center, ensuring compliance with federal regulations.

  • Procedure Development and Problem Solving: Lead the drafting of updates to various operational procedures and remain available to assist with inquiries or escalated items. Analyze and address problems related to operational issues and provide leadership in talent management functions, including hiring, performance evaluations, staff development, and compliance adherence.

Additional Accountabilities:

  • Undertake special projects and any additional responsibilities as assigned.
  • Consistently adhere to regulatory and compliance policies and standards pertinent to the role and complete all required compliance training, ensuring adherence to applicable federal, state, and local laws and regulations.

Flagstar Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or national origin.

Job Posting Date: Wed, 05 Feb 2025 00:06:07 GMT

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