Front Office Coordinator Float – Brighton, MI-Athletico

Job Description

Job Title: Front Office Coordinator Float – Brighton, MI

Company: Athletico

Location: Brighton, MI

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for the role of Front Office Coordinator Float in Brighton, MI, appears to be on the lower end of the compensation spectrum. According to industry standards and data from labor statistics, front office coordinators typically earn between $16 to $23 per hour, depending on experience and specific job responsibilities. In Michigan, particularly in suburban areas like Brighton, competitive rates are often slightly higher due to the cost of living and demand for administrative support roles. Therefore, while $15 may attract entry-level candidates, it may not effectively retain talent or meet market expectations for a more experienced workforce.

Job description:
Position Overview
Athletico’s Greater Purpose is to empower individuals, inspire hope, and transform lives. We achieve this mission by offering exceptional, progressive, and cost-effective fitness, performance, and rehabilitative services through personalized care focused on education and injury prevention. Our Core Values—one team, business understanding, recognition, people-centricity, accountability, continuous innovation, and trust and integrity—serve as the foundation of our unique culture.

Position Summary
Under the guidance of the Regional Director, the Patient Experience Coordinator Float (akin to roles such as medical receptionist and office coordinator) is responsible for shaping the patient’s first and last impressions as well as the overall front-office experience. This role is essential in delivering exemplary customer service throughout each patient’s physical therapy journey at Athletico and will provide front office support across multiple local clinics.

Benefits offered for this part-time position include:
– NEW FOR 2025 – KinderCare Discount
– Commuter: Pre-Tax Transit & Parking
– Retirement 401(k) (for ages 21+) with Per-Pay Company Match
– SoFi Financial Wellness Tools & Loan Resources
– HUSK Fitness Resources & Gym Discounts
– Home, Auto, and Pet Insurance
– Employee Assistance Program (EAP)
– Employee Discount Program
– Bereavement Time Off & Resources (available for both part-time and full-time employees)
– Additional perks! Learn more by checking out our benefits.

Essential Duties and Responsibilities
The following list is not exhaustive, and you may be required to undertake various tasks aligned with your evolving role within the organization and its overarching business goals.
– Deliver professional, friendly, and compassionate service to all patients and physical therapy staff during all interactions, including issue resolution, scheduling, new patient onboarding, insurance verification, and billing.
– Oversee clinic scheduling to effectively match patients with the most suitable clinicians for their needs/injuries while ensuring optimal patient flow.
– Facilitate new patient onboarding, which includes conducting facility tours, gathering relevant data, and introducing patients to physical therapy staff.
– Verify patient medical insurance information, manage patient insurance requirements, and inform patients of their benefits and payment options.
– Coordinate the communication of patient progress to physicians, nurse case managers, adjusters, and attorneys on behalf of physical therapists.
– Assist in managing patient expectations based on clinical findings, including treatment frequency and duration, progress towards functional goals, and discharge planning. Serve as a point of contact for post-care physical therapy needs.
– Organize cultural moments (e.g., celebrations of patients’ physical therapy goals) in collaboration with the clinical team to ensure patients feel recognized and appreciated.
– Implement and reinforce administrative procedures and patient experience standard operating protocols (SOPs) within the clinic.
– Provide general office, receptionist, and clerical support to the assigned location.

Qualifications
– Education: High School Diploma or GED.
– Knowledge and Technical Skills:
– Outstanding customer service skills.
– Proficient in MS Office, including Outlook and Excel.
– Familiarity with healthcare insurance benefits and coverage is preferred.
– Experience with managing customer payments is preferred.

Language Skills:
– Proficient in reading, writing, and speaking English.

Physical Demands:
– Ability to engage in office activities, including remaining stationary for extended periods while working at a desk, stooping, kneeling, crouching, navigating the office, and communicating verbally and in writing. Proficiency with fine motor skills, such as hand manipulation and keyboarding, is also required.
– Capability to see at varying ranges, including close-up, distance, peripheral vision, depth perception, and adjusting focus.

Work Environment:
– Typical of a standard office environment, characterized by a low noise level and minimal extraordinary environmental factors.

Athletico is an equal-opportunity employer, committed to providing equal employment opportunities to all employees and applicants without discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy is applicable across all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salaried ranges listed are for full-time (40-hour) employees. Additional compensation, such as incentives, GAP, overtime, and stipends, may be subject to specific program rules and might not be available in all locations. Individual base pay is determined by various factors in addition to the primary work location, including role complexity and responsibility, job duties and requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated annually. Offers are made within the applicable base pay range at the time of hire.

Minimum Salary/Wage
USD $15.00/Hr.

Maximum Salary/Wage
USD $23.50/Hr.

Job Posting Date: Thu, 06 Feb 2025 06:12:12 GMT

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