Restaurant Assistant Manager-Potbelly Sandwich Shop

Job Description

Job Title: Restaurant Assistant Manager

Company: Potbelly Sandwich Shop

Location: Columbus, OH

Pay: $22 per hour

AI Pay Analysis: The hourly rate of $22 for a Restaurant Assistant Manager in Columbus, OH, appears to be on the lower end of the competitive spectrum for this role. According to industry data, the average hourly wage for assistant managers in the restaurant sector typically ranges from $15 to $25, with variations based on experience, restaurant type, and specific duties. In urban areas or higher-end establishments, rates may exceed $25 per hour. Considering the cost of living and market trends in Columbus, this rate may attract candidates but could limit the pool to those with less experience or those seeking part-time positions; thus, it may not fully align with the expectations of more experienced professionals in the field.

Job description:

Leads and embodies the values of the Company, taking charge of developing team members to ensure outstanding product quality and exceptional customer service while maintaining sales growth and cost control for each shift. Assistant Managers are expected to exercise significant judgment and discretion in supervising staff and resolving customer issues, ensuring that all decisions align with operating policies and procedures. Key areas of focus include, but are not limited to:

Focus Areas:

People:

• Train, coach, and mentor Potbelly Associates and Shift Leaders.
• Conduct formal evaluations of Associate and Shift Leader performance, including completing and signing appraisals.
• Host weekly feedback sessions with Associates, Certified Trainers, and Shift Leaders.
• Communicate and enforce all relevant work rules, personnel policies, labor laws, as well as security and safety procedures to Associates, Certified Trainers, and Shift Leaders.
• Propose and implement corrective actions when necessary.
• Recommend hiring and retention strategies for Associates, Certified Trainers, and Shift Leaders.
• Develop and execute a plan to reduce turnover and enhance job satisfaction among team members.
• Manage the scheduling of Associates, Certified Trainers, and Shift Leaders effectively.
• Update communication boards with critical shop information regularly.
• Facilitate monthly meetings for Associates, Certified Trainers, and Shift Leaders.
• Coordinate the musician schedule.

Customers:

• Prioritize customer satisfaction to ensure a delightful experience.
• Address and resolve customer complaints effectively.
• Uphold high standards for product quality, service speed, cleanliness, and sanitation.
• Assign daily cleaning duties and perform weekly follow-ups to maintain a clean and sanitary environment.
• Ensure strict adherence to food safety requirements and best practices.
• Enforce and uphold uniform policies.
• Oversee back-of-house operations to ensure compliance with standards.
• Implement security and safety protocols effectively to safeguard the shop.

Sales:

• Drive neighborhood shop marketing and promotional activities to optimize sales potential, including proactive sourcing and outreach for recruitment and marketing efforts.

Profit:

• Manage assigned profit and loss line items efficiently.
• Control food components, labor, waste, and cash throughout shifts.
• Accurately balance cash drawers, adhering to proper cash handling procedures.
• Update daily prep sheets on a weekly basis.
• Maintain food pars and appropriate inventory levels while placing shop orders through designated sourcing channels.

Essential Physical Functions:

• Availability to work a minimum of 45 hours per week.
• Capability to stand or walk for 9-10 hours daily and sit for up to 1-2 hours.
• Ability to maintain well-paced mobility for five-hour durations.
• Must be able to frequently lift up to 10 pounds and occasionally up to 50 pounds.
• Frequent reaching, feeling, bending, stooping, carrying, as well as data entry is essential.
• Capacity to work in both warm and cool environments, with indoor duties comprising approximately 95% and outdoor responsibilities about 5%.
• Ability to withstand higher noise levels from music, customer interaction, and employee activity.
• Tolerance for potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• Proven ability to efficiently manage a fast-paced, high-volume, customer-centric restaurant environment through effective organization, coordination of schedules, problem-solving, cleanliness maintenance, employee training, marketing execution, and exceptional customer service.

Experience, Education, and Attributes:

• A minimum of two years of management experience in a restaurant or retail setting is required.
• High school diploma is required; a Bachelor’s degree is preferred.
• Successful completion of a Food Safety Certification course is mandatory for all Shift Leaders and Managers.
• Proficient comprehension and communication skills in English, both verbal and written, for effective job performance.
• Proven capacity to navigate a fast-paced, high-volume, customer-focused environment by organizing schedules, supervising staff, resolving issues, maintaining cleanliness, executing marketing strategies, training employees, and delivering outstanding customer service.
• Ability to meet deadlines and prioritize effectively while overseeing a productive shift.
• Exceptional customer service skills and strong business acumen.
• Excellent interpersonal and communication skills.
• Strong organizational capabilities and the ability to manage multiple tasks concurrently.
• Talent for building and developing robust teams with conflict resolution skills.
• Proficiency in interviewing techniques.
• Competence in writing effective schedules and achieving labor goals.
• Familiarity with Microsoft Office applications.

Disclaimer: The descriptions above are intended to convey the general nature and level of work being performed and are not meant to be an exhaustive list of all responsibilities, duties, and skills required for the position. We are an Equal Opportunity Employer, committed to recognizing that our people are our most valuable asset. Our policy is to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, sexual orientation, or any other classification protected by law. Qualified applicants with disabilities may inquire about reasonable accommodations under the Americans with Disabilities Act and/or applicable state or local laws to assist with the application, interview, or hiring process. This email is not intended for non-accommodation-related requests.

Please note, you will be applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your sole employer. Franchisees are independent business owners who establish their own terms of employment, including wage and benefit programs, which may vary between locations.

Job Posting Date: Wed, 05 Feb 2025 04:33:02 GMT

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