Help Desk Technician-Astute Technology Management LLC

Columbus, OH
February 8, 2025
Full Time
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Average Pay*: 18 to 24 per hour
*average hourly rate for this position in your area
Deadline date:
$19 - $24

Job Description

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Job Title: Help Desk Technician

Company: Astute Technology Management LLC

Location: Columbus, OH

Pay: $19 – 24 per hour

AI Pay Analysis: The hourly rate of $19 to $24 for a Help Desk Technician in Columbus, OH, is generally aligned with industry standards for entry to mid-level positions. According to various salary data sources, the typical hourly wage for Help Desk Technicians in similar regions often ranges from $18 to $26, indicating that this rate is competitive within the local market. Factors such as the applicant’s experience, specific skill set, and the company’s size and industry may also affect compensation. Overall, this pay range appears to be reasonable for the Columbus area, offering a fair entry point for those seeking opportunities in IT support roles.

Job description:

Central Ohio’s leading Managed IT provider is seeking to enhance its dedicated team of technical experts. We foster a culture that prioritizes professional development, collaborative operations, and a commitment to service excellence, consistently attracting top-tier talent in the technical sector. As a Help Desk Technician, you will be instrumental in troubleshooting, advising, and crafting solutions for our clients’ technology infrastructures. You will serve as a technical advocate for both front-line and executive-level employees, relying on your expertise to address and resolve hardware and network issues with the help desk proficiency that our clients trust and depend upon.

We offer a comprehensive benefits package to our valued employees, which includes:

  • Financial support for ongoing professional development and training
  • A positive, team-oriented work environment
  • 100% coverage for employee health insurance, along with fully funded Accidental Death, Short-Term, and Long-Term Disability insurance
  • Affordable dental and vision plans
  • Flexible paid time off (PTO) with options for flexible scheduling
  • Team lunches and social outings
  • A 401k plan with a 4% company match, fully vested upon eligibility

Location: Columbus, Ohio
Note: This is not a remote position.
Classification: Full Time
Hours: Monday through Friday, 8 AM to 5 PM or 9 AM to 6 PM, with the possibility of occasional overtime
Salary: $19.00 to $24.00 per hour, plus benefits

Responsibilities:

  • Respond promptly to incoming support calls and emails
  • Triage support requests and assign them to the appropriate technician level
  • Manage the deployment calendar for Field Technicians and Field Engineers
  • Ensure service level agreements (SLAs) are consistently met
  • Collaborate with the support team to manage ticket queues
  • Open, work on, and close Help Desk tickets
  • Provide mobile device, desktop, and laptop support to clients
  • Install and configure desktop operating systems (Windows and Mac) efficiently
  • Migrate user data as required
  • Offer Office 365 support and guidance to clients
  • Troubleshoot and resolve hardware, software, network, and printing issues
  • Facilitate new device configuration on client networks
  • Conduct and articulate customer network audits
  • Create and maintain documentation for client infrastructures

Minimum Qualifications:

  • Experience in Help Desk or Technical Support
  • Exceptional customer service skills
  • CompTIA A+ and Network+ certification (or a commitment to obtain within six months of hire)
  • MTA in Operating, Networking, and Security Fundamentals (or equivalent)
  • Basic network troubleshooting skills
  • Proficiency in Windows and MacOS operating systems

Job Posting Date: Sat, 18 Jan 2025 23:03:22 GMT

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