Automotive Service Manager – EXPERIENCED – Lakewood – CLOSED ON SUNDAY-Conrad’s

Job Description

Job Title: Automotive Service Manager – EXPERIENCED – Lakewood – CLOSED ON SUNDAY

Company: Conrad’s

Location: Lakewood, OH

Pay: $45000 – 70000 per year

AI Pay Analysis: The hourly rate for the role of “Automotive Service Manager” in Lakewood, OH, which translates to an annual salary of approximately $45,000 to $70,000, appears to be competitive within the automotive service industry, especially considering the emphasis on experience. According to industry standards, automotive service managers typically earn between $50,000 and $90,000 annually, depending on factors such as location, the size of the dealership or service facility, and the manager’s experience and skill set. Given that Lakewood is part of the Greater Cleveland area, which has a moderate cost of living, the salary range offered aligns well with local compensation trends while the benefit of being closed on Sundays could enhance work-life balance, making the position more attractive.

Job description:

Directs the service department in assessing customer needs through the appropriate selection of products and services. All employees are expected to embody core behaviors that contribute to delivering the level of service that customers anticipate:

Key Competencies:

1. Customer Focus: Consistently prioritizes the customer, identifying and addressing their concerns and needs proactively, with an aim to enhance customer loyalty through high-quality service.
2. Desire to Learn: Actively seeks to acquire new knowledge and develop skills for personal and professional growth.
3. Interpersonal Effectiveness: Listens attentively and communicates respectfully, presenting information in an engaging and comprehensible manner.
4. Detail Orientation: Completes tasks with a focus on accuracy and thoroughness, adhering strictly to established processes and procedures.
5. Reliability: Takes personal ownership for the quality, timeliness, and outcomes of work, striving to accomplish tasks with minimal oversight.

Essential Job Functions:

• Identify and respond to customer needs, problems, complaints, requests, inquiries, and deadlines in a professional manner.
• Communicate customer requirements to the service department for accurate diagnosis.
• Confirm with the service team that necessary services have been performed appropriately.
• Promote and sell tires, automotive accessories, service repairs, and preventative maintenance tailored to customer needs.
• Maintain up-to-date knowledge of all products, including tires and services, and those offered by competitors.
• Provide accurate information to customers both over the phone and in-store.
• Establish a relationship of trust through integrity and fairness, demonstrating genuine concern for customers’ well-being.
• Deliver exceptional customer service that exceeds expectations, adhering to company policies and guidelines.
• Effectively listen and communicate relevant information to both customers and staff in a professional manner.
• Build a loyal customer base through consistent service excellence.
• Prepare accurate estimates and billing for customers, ensuring proper procedures for cash, charge, credit, employee, fleet, and national accounts invoices.
• Understand and perform Maintenance Technician duties as required.
• Prioritize daily tasks to ensure products and services are delivered to customers as promised.
• Analyze and prioritize daily workflow through an effective customer service system.
• Exhibit decisiveness and efficient time management skills.
• Train, develop, and motivate store personnel effectively.
• Assess employee performance, providing feedback and discipline in alignment with company policies and procedures.
• Delegate responsibilities appropriately, leveraging the strengths of team members.
• Manage customer complaints, employee disputes, and daily operational challenges with fairness and consistency.
• Exhibit reliability and integrity in interactions with customers and employees.
• Develop a sound understanding of business performance data to enhance productivity and make informed operational decisions.
• Oversee employee productivity, store expenses, and inventory management effectively.
• Achieve established monthly performance goals.
• Communicate inquiries, challenges, and outcomes to the Store Leader promptly.
• Utilize computer systems, software, and transfer protocols competently.
• Adhere to daily opening and closing procedures meticulously.
• Maintain comprehensive knowledge of all tire and automotive service products offered, as well as those of competitors.
• Ensure accurate inventory management for tires, parts, and other product lines.
• Understand, follow, apply, and communicate all current and new policies to the team.
• May be required to support other locations in the absence of their manager.
• Complete all administrative tasks and documentation, including training records, invoices, evaluations, and deposits, in a timely and accurate manner.

Qualifications:
To excel in this role, candidates must effectively perform essential duties and responsibilities. The qualifications listed below represent the knowledge, skills, and abilities necessary for success.

Education and Experience:
High school diploma required; two to four years of relevant experience and/or training preferred; or an equivalent combination of education and experience. Knowledge and skills in Tire and Automotive, Sales and Customer Service, and retail automotive tire branch operations are essential.

Language Skills:

• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals.
• Competence to write routine reports and correspondence.
• Proficiency in delivering effective oral presentations to groups of customers or employees.

Mathematical Skills and Reasoning Ability:

• Capability to perform basic arithmetic operations, including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.
• Ability to address practical problems with various variables where limited standardization exists.
• Competence to interpret a variety of instructions presented in various formats.

Physical Demands:
The physical demands outlined here represent what employees must meet to perform the essential functions of the position successfully. Reasonable accommodations may be arranged to assist individuals with disabilities in fulfilling these functions. Employees are regularly required to stand for extended periods, lift and set up product displays weighing up to 50 lbs, bend and crouch for vehicle inspections, and manage various physical tasks associated with the role. Regular use of hands is required for operating tools and equipment, as well as engaging with customers and staff.

Work Environment:
The characteristics of the work environment described here are indicative of what employees encounter while performing essential job functions. Regular exposure to moving mechanical parts, fumes, and airborne particles is typical. Employees frequently handle toxic or caustic chemicals and work outdoors in varying weather conditions. The noise level is typically loud. Extended hours, including Saturdays and occasional Sundays and evenings, are frequently required, with an average workweek of 52 hours and the potential for post-hours meetings. Travel between locations may also be necessary.

Miscellaneous:
Candidates must maintain an acceptable driving record in line with company policy and possess a valid driver’s license in the state of employment. A background check will be conducted as a condition of employment. This job description is not exhaustive; it may be reviewed and amended as needed to reflect the evolving requirements of the role. Additional duties inherent to the position may also be assigned as the nature of the work progresses.

Job Posting Date: Sun, 09 Feb 2025 00:45:13 GMT

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