Customer Service Representative (Hybrid)-Ryder

New Albany, OH
February 11, 2025
Part Time
Apply Now
Average Pay*: $16 - $20 per hour
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

Rate this Job

Job Title: Customer Service Representative (Hybrid)

Company: Ryder

Location: New Albany, OH

Pay: $17 per hour

AI Pay Analysis: An hourly rate of $17 for a Customer Service Representative (Hybrid) position in New Albany, OH, is somewhat on the lower end of the wage spectrum. As of late 2023, the average pay for customer service representatives in the U.S. typically ranges from $18 to $24 per hour, depending on experience and specific job responsibilities. In Ohio, the average tends to be around $15 to $20 per hour, with urban areas often offering higher wages. Considering these factors, while $17 is within a reasonable range, it may not be particularly competitive, especially for candidates with more experience or specialized skills. Employers in the current labor market may need to offer more attractive compensation to secure top talent in this sector.

Job description:

We are seeking to fill the position of Customer Service Representative (Hybrid) in New Albany, OH, within our Supply Chain Solutions division. We invite you to apply today to engage with a Recruiter about this opportunity and the benefits of joining our Ryder Ever Better Team.

  • Pay Type: Hourly
  • Hourly Pay: $17.00, commensurate with experience
  • Schedule: Part-time, Monday to Friday, 11:00 am – 4:00 pm, with potential Saturdays

At Ryder, we cater to a diverse range of clients, from Fortune 500 companies to emerging startups, providing top-tier supply chain solutions. Our commitment extends beyond supporting renowned brands; we prioritize your professional growth, diverse experiences, and advancement opportunities, all within the framework of a leading Fortune 500 company.

Benefits of Joining Ryder:

  • Medical, Dental, and Vision benefits commencing after 30 days
  • 401 (K) Savings Plan with company match
  • Discounted employee stock purchase options
  • Substantial discounts on tools, vehicles, appliances, travel, and more
  • Paid holidays and paid time off within your first year
  • Up to 12 weeks of paid maternity leave

Position Summary:
As a Customer Service Representative I, you will play a vital role by collaborating with Sales, Marketing, Operations, and Asset Management while demonstrating exceptional customer communication skills. Your key responsibilities will include managing inbound sales calls, maintaining appropriate inventory levels, and providing prompt assistance to customers by addressing inquiries, resolving complaints, and answering questions.

Essential Functions:

  • Deliver an outstanding customer experience by effectively resolving concerns, issues, and disputes to meet customer expectations, adhering to customer communication protocols.
  • Manage all Rental sales and oversee the sales process for incoming calls and outbound solicitations, with the goal of increasing leads and acquiring new customers.
  • Oversee rental truck inventory levels in coordination with Maintenance and Asset Management to satisfy customer demands.
  • Enhance workflow management through effective scheduling and planning for improved productivity.
  • Generate purchase and repair orders, ensuring meticulous maintenance of associated files.
  • Assist in parts management to promote cost containment through careful inventory planning and warranty services.

Additional Responsibilities:

  • Ensure adherence to all relevant company, local, state, and federal policies and regulations.
  • Undertake other duties as assigned.

Skills and Abilities:

  • Excellent verbal and written communication skills.
  • Ability to convey messages effectively, both verbally and in writing.
  • Results-driven, goal-oriented, assertive, and capable of navigating ambiguity.
  • High initiative with substantial energy, being self-motivated and self-directed.
  • Proficiency in managing multiple assignments, prioritizing tasks, and adapting to changing conditions and work assignments.
  • Capability to focus on various projects and activities concurrently with flexibility to excel in a fast-paced environment.
  • Skill in building and maintaining professional relationships at all organizational levels (peers, work groups, customers, supervisors).
  • Demonstrated customer service expertise.

Qualifications:

  • High School diploma or GED required.
  • A minimum of one (1) year of experience in sales and/or customer service is required.

Ryder is proud to be an Equal Opportunity Employer and Drug-Free Workplace. We consider all qualified applicants for employment without discrimination based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other protected characteristic.

For further inquiries regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact us directly at [email protected] or 800-793-3754.

If you are a current employee at Ryder, please log into Workday to apply through the internal application process.

We look forward to your application and the possibility of you joining our dedicated family at Ryder!

Job Posting Date: Fri, 07 Feb 2025 08:29:38 GMT

Apply now!

Related Jobs