GUEST EXPERIENCE HOST-Merlin Entertainments
Job Description
Job Title: GUEST EXPERIENCE HOST
Company: Merlin Entertainments
Location: Michigan
Pay: $12.8 per hour
AI Pay Analysis: The hourly rate of $12.80 for a “GUEST EXPERIENCE HOST” in Michigan is below the industry standards, particularly for positions focused on hospitality and customer service, where wages typically range from $14 to $20 per hour, depending on experience and location. Given that Michigan has a relatively low cost of living compared to other states, this rate may seem competitive; however, it doesn’t adequately reflect the value of customer service roles that demand strong interpersonal skills and can significantly impact guest satisfaction. When considering the ongoing inflation and living wage discussions, this rate may not be sufficient to attract and retain quality candidates in the long run.
Job description:
What you’ll bring to the team
About the Role
Are you passionate about creating unforgettable experiences and fostering joy and laughter? Do you wish to enchant those around you with an atmosphere of fun? If you are eager to join a team dedicated to producing smiles and memories for guests worldwide, we invite you to bring your enthusiasm to Team Merlin at Merlin Entertainments! We are currently seeking fun-loving and energetic individuals to join our Guest Experience Team.
As a part-time Guest Experience Host for Team Merlin, you will play a crucial role in crafting lifelong memories for our guests at our attractions. Our Hosts engage in a variety of essential positions, including Admissions, Ride Operations, Food and Beverage, Retail, Birthday Parties, Costume Characters, and Special Events. You will uphold the highest standards of guest service, presentation, and product knowledge, ensuring every guest enjoys an exceptional experience in a magical, fun, and safe environment.
Responsibilities:
– Embrace a spirited, assertive, and passionate approach to Guest Service, embodying the Merlin Values at every opportunity.
– Actively seek guest interaction, showcasing enthusiasm and an abundance of fun energy.
– Manage extended lines safely while still ensuring an enjoyable guest experience.
– Maintain well-stocked displays and points of sale in public areas, ensuring cleanliness and organization throughout the day.
– Adhere to opening and closing procedures as outlined in the departmental operating plan.
– Ensure compliance with Health, Safety, and Security regulations within the workplace, including all COVID-19 policies and practices.
Qualifications & Experience
About You
– 6 months to 1 year of experience in attractions, entertainment, or customer service roles is preferred.
– An engaging, dynamic, and approachable personality.
– Strong communication, listening, and motivational skills.
– Ability to work in environments with high noise levels and in confined spaces.
– Self-motivated, capable of working independently as well as collaboratively within a team.
– Flexibility to work a variety of shifts, including days, nights, weekends, holidays, and special events.
Benefits
About The Benefits
One of the most significant advantages of joining us is the excellent opportunities for career development within our exciting global organization.
– Flexible working hours.
– 30% discount in our retail store.
– Merlin Magic Pass providing free admission to Merlin attractions worldwide.
– Competitive 401K plan.
– Access to discounts through the Merlin Marketplace Website for nearly all online purchases.
– A fun working environment and more!
About Us
Merlin Entertainments is a global leader in location-based family entertainment. As one of the world’s largest operators of attractions, we create and deliver memorable, immersive brand experiences for millions of guests. Our dedicated team focuses on crafting magical memories, welcoming 67 million visitors annually—resulting in countless unforgettable moments.
At Merlin, everyone matters. We strive to ensure that all individuals can perform at their best during the interview process. If you require any additional support due to health or disability, please reach out to our friendly team at [email protected].
Pay Range
USD $12.80 per hour.
Job Posting Date: Sun, 09 Feb 2025 01:38:08 GMT
Apply now!
