Customer Service Representative Second Shift-Planet Fitness

Job Description

Job Title: Customer Service Representative Second Shift

Company: Planet Fitness

Location: Columbus, OH

Pay: $13 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $13 for a “Customer Service Representative Second Shift” in Columbus, OH, is generally below the industry standard for this role. Industry research shows that customer service representatives in Ohio typically earn between $15 to $18 per hour, with some positions offering more depending on experience and specific employer benefits. The $13 per hour rate may attract candidates seeking entry-level opportunities, but it is likely to struggle in attracting more experienced professionals or those expecting competitive wages, especially considering the increasing cost of living and the ongoing rise in minimum wage standards. Overall, this rate may not be competitive for the Columbus market.

Job description:
Benefits:
– Complimentary Membership
– Employee Discounts
– Flexible Schedule
– Complimentary Uniforms
– Dental Insurance
– Health Insurance
– Vision Insurance

Job Summary
This full-time position requires working one weekend day. Shifts are from 12 PM to 8 PM (weekend), 2 PM to 10 PM, and/or 3 PM to 11 PM (weekdays).

Essential Duties and Responsibilities
– Provide exceptional customer service by greeting members, prospective members, and guests.
– Manage all front desk-related activities, including:
– Answering phones in a friendly manner and assisting callers with various inquiries.
– Checking IDs and member barcodes into the system.
– Facilitating new member sign-ups.
– Conducting club tours for prospective members.
– Updating member accounts as needed.
– Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Club Manager when necessary.
– Assisting in maintaining the cleanliness and organization of the club.
– Monitoring safety protocols and cleanliness within the facility.
– Thoroughly cleaning and sanitizing restrooms, locker room areas, fitness equipment, and gym floors.
– Stocking locker rooms with necessary supplies and paper products.
– Reporting broken or missing amenities or equipment (such as toilets, faucets, showers, hair dryers, gym equipment, etc.) to the Club Manager.
– Adhering to the “Lost and Found Policy” and promptly returning lost member property to the Club Manager or Assistant Club Manager.

Qualifications/Requirements
– Preferred background in customer service.
– Basic computer proficiency.
– A genuine passion for fitness and health.
– An upbeat and positive attitude at all times.
– Punctuality and reliability are essential.
– Exceptional customer service skills, with the ability to interact positively and professionally with members and co-workers, consistently exceeding member expectations.
– Strong listening skills, with the capacity to empathize and solve problems.
– Demonstrated diplomacy in all interactions, utilizing appropriate behavior and language.
– High School diploma or GED equivalent preferred.
– Must be at least 18 years of age.

Physical Demands
– Continuous standing and walking during shifts.
– Frequent communication in person with members and answering incoming phone calls regarding membership.
– Occasional lifting of up to 50 lbs.
– Use of cleaning chemicals during shifts.
– Regular cleaning and sanitizing of equipment and high-traffic surfaces within the club.
– Ongoing monitoring of the club and assistance to members throughout the entirety of shifts.

Job Posting Date: Sat, 21 Dec 2024 04:42:53 GMT

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