Hotel Front Desk-2nd Shift (3p-11p)-Part time-Nivea Hospitality
Job Description
Job Title: Hotel Front Desk-2nd Shift (3p-11p)-Part time
Company: Nivea Hospitality
Location: New Philadelphia, OH
Pay: $12.5 – 13 per hour
AI Pay Analysis: The hourly rate of $12.50 to $13.00 for a part-time hotel front desk position in New Philadelphia, OH, is generally on the lower end of the spectrum, as industry standards for such roles typically range from $13 to $18 per hour depending on factors such as experience, location, and hotel brand. In smaller markets like New Philadelphia, wages may be somewhat lower than urban areas, but even so, this rate may not be considered competitive when factoring in the responsibilities and customer service expectations associated with front desk duties. Candidates might find better opportunities in nearby areas or alternative positions within the hospitality sector that offer higher compensation or additional benefits.
Job description:
Join our Front Desk/Guest Services Team!
We are seeking individuals who are passionate about creating a clean and welcoming environment for our guests. If you take pride in your attention to detail and thrive within a dedicated team, we invite you to join our Front Desk Team at Schoenbrunn Inn, part of the Ascend Hotel Collection, located at 1186 West High Avenue in New Philadelphia, OH.
About the Hotel:
Schoenbrunn Inn is a boutique hotel dedicated to delivering exceptional guest experiences. We believe that the friendliness of our staff plays a crucial role in achieving this goal. Our team is central to our commitment to excellence, ensuring that guests feel at home during their stay. Conveniently situated off Interstate 77 in Tuscarawas County, we are poised to serve a diverse clientele.
Essential Job Functions:
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Check-in and Check-out: Front desk agents are responsible for warmly welcoming guests upon their arrival, verifying reservations, and assisting with the check-in process. They provide detailed information about hotel amenities and policies while addressing any inquiries. During check-out, they manage billing, issue invoices, and ensure a seamless departure experience.
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Room Assignments: Agents assign rooms to guests based on preferences, availability, and special requests, while managing room keys and ensuring that rooms meet quality standards for incoming guests.
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Guest Service: Providing a comprehensive range of services, front desk agents offer information about local attractions and services to enhance the guest experience.
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Handling Guest Concerns: As the initial point of contact for any issues or complaints, front desk agents address concerns professionally and work collaboratively to find suitable solutions, ensuring guest satisfaction.
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Payment and Billing: Agents handle payments, process credit card transactions, and provide accurate billing, requiring meticulous attention to detail.
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Safety and Security: Front desk agents monitor security cameras and uphold the safety of our guests and their belongings, with training in emergency procedures.
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Phone and Reservations: Agents manage incoming phone calls, take reservations, and oversee room availability through the hotel’s booking system.
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Administrative Tasks: Responsibilities include record-keeping, managing guest profiles, and meticulously tracking room inventory.
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Communication: Effective communication is paramount in this role, as agents interact with guests, hotel staff, and management to ensure the smooth and accurate flow of information.
- Hospitality: Agents play a vital role in establishing a welcoming and hospitable atmosphere, making guests feel valued and appreciated throughout their stay.
The responsibilities of a front desk agent are essential for providing a positive guest experience and maintaining the efficient operation of our hotel. This role requires a unique combination of customer service skills, organizational abilities, and an unwavering attention to detail.
Availability to work weekends is essential.
Job Type: Part-time
Starting Rate: $12.50 – $13.00 per hour
Employee Benefits:
Vision, dental, life insurance, and other supplemental benefits; holiday pay (for hours worked); employee and friends & family Choice Hotels travel discounts; and an incentive program.
Schedule:
Minimum 8-hour shifts
Work Location: In person at 1186 West High Avenue, New Philadelphia, OH 44663
Nivea Hospitality (Schoenbrunn Inn and The PUB) is an Equal Opportunity Employer.
Job Posting Date: Thu, 13 Feb 2025 23:14:14 GMT
Apply now!
