Comfort Suites Front Desk-2nd Shift (3p-11p)-Nivea Hospitality

Wooster, OH
February 16, 2025
Part Time
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Average Pay*: $11 - $15 per hour
*average hourly rate for this position in your area
Deadline date:
$12 - $13

Job Description

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Job Title: Comfort Suites Front Desk-2nd Shift (3p-11p)

Company: Nivea Hospitality

Location: Wooster, OH

Pay: $12 – 12.5 per hour

AI Pay Analysis: The hourly rate of $12 to $12.50 for a “Comfort Suites Front Desk-2nd Shift (3p-11p)” role in Wooster, OH, is relatively low compared to industry standards for similar positions in the hospitality sector. According to the Bureau of Labor Statistics, as well as various job market analyses, hotel front desk clerks typically earn between $13 to $18 per hour, depending on experience and location. In smaller towns like Wooster, rates may be slightly lower, but the offered pay still falls short of the average competitive wage, which could impact employee attraction and retention. Overall, this rate may not adequately reflect the responsibilities of the role or the rising cost of living in many areas.

Job description:

Join our Front Desk/Guest Services Team!

We are seeking individuals who are passionate about creating a clean and welcoming environment for our guests. If you take pride in your attention to detail and enjoy working collaboratively within a dedicated team, we encourage you to apply and become a valued member of our Front Desk Team at Comfort Suites in Wooster, Ohio.

About Comfort Suites: At Comfort Suites, we are devoted to delivering exceptional guest experiences. We understand that the warmth and friendliness of our staff are integral to this objective. Our team is central to our commitment to excellence, ensuring that every guest feels at home during their stay.

Essential Job Functions:

  1. Check-in and Check-out: Front desk agents greet guests upon arrival, verify reservations, and facilitate the check-in process. They provide comprehensive information regarding hotel amenities, policies, and address any inquiries from guests. During check-out, they efficiently settle bills, issue invoices, and ensure a seamless departure experience.

  2. Room Assignments: Agents are responsible for allocating rooms based on guest preferences, availability, and any special requests. This includes managing room keys and ensuring that accommodations are thoroughly prepared for new arrivals.

  3. Guest Service: Front Desk agents offer a variety of services to our guests, including information about local attractions and services.

  4. Handling Guest Concerns: As the first point of contact for guest issues or complaints, agents are expected to address concerns with professionalism and find suitable solutions to ensure guest satisfaction.

  5. Payment and Billing: Agents handle payments, process credit card transactions, and ensure that guests receive accurate and detailed billing. Attention to detail and accuracy in this role are crucial.

  6. Safety and Security: Front Desk agents monitor security cameras and uphold the safety of guests and their belongings. They may also receive training in emergency procedures.

  7. Phone and Reservations: Agents manage incoming phone calls, take reservations, and oversee room availability through the hotel’s booking system.

  8. Administrative Tasks: Duties may also include record keeping, guest profile management, and tracking room inventory.

  9. Communication: Effective communication skills are essential as front desk agents interact with guests, hotel staff, and management, ensuring seamless and precise information flow.

  10. Hospitality: Agents play a critical role in fostering a welcoming and hospitable environment for guests, ensuring they feel valued and appreciated throughout their stay.

Overall, the responsibilities of a Front Desk agent are vital to providing a positive guest experience and maintaining the efficient operation of our hotel. This role requires a blend of customer service skills, organizational aptitude, and meticulous attention to detail.

Availability to work weekends is required.

Job Type: Part-time positions available.

Starting Rate: $12.00 per hour.

Employee Benefits: Vision, Dental, Life Insurance, and other supplemental benefits; Holiday pay (for hours worked); Employee and Friends & Family Choice Hotels travel discounts; Incentive program.

Schedule: Minimum 8-hour shifts.

Work Location: On-site at 965 Dover Road, Wooster, OH 44691.

Nivea Hospitality (Comfort Suites) is an Equal Opportunity Employer.

Job Posting Date: Tue, 11 Feb 2025 23:26:32 GMT

Apply now!

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