General Manager-MCR Hotels

Job Description

Job Title: General Manager

Company: MCR Hotels

Location: Cleveland, OH

Pay: $140000 – 160000 per year

AI Pay Analysis: The hourly rate translating to an annual salary of $140,000 to $160,000 for a General Manager in Cleveland, OH, is generally competitive and aligns well with industry standards. According to sources such as the Bureau of Labor Statistics and salary aggregation websites, the average salary for General Managers in the region often falls within the $120,000 to $150,000 range, depending on the specific industry and size of the company. Factors such as years of experience, qualifications, and the particular sector (e.g., retail, manufacturing, or hospitality) can influence compensation, but the offered range appears attractive and reflects a strong position for attracting skilled talent in the Cleveland job market.

Job description:

In collaboration with upper management, the General Manager is accountable for maintaining the cleanliness of the hotel, executing the preventative maintenance program, achieving or surpassing financial objectives aimed at maximizing profitability, and ensuring exceptional guest satisfaction and product quality.

Essential Functions:

• Provide leadership and management for all hotel personnel, taking responsibility for the health, safety, and welfare of guests and employees.
• Collaborate with corporate support teams (Execution, Human Resources, Sales, and Pricing) to create and implement a comprehensive execution plan for the property.
• Address any challenges that hinder the hotel team from adhering to established processes and procedures on a daily basis.
• Optimize financial performance by leveraging available tools, systems, and guidelines.
• Maintain service standards as directed by regional leadership.
• Ensure the hotel operates in compliance with state, federal, and local regulations, as well as Company and brand standards.
• Effectively coach, counsel, and motivate team members.
• Provide hands-on leadership to maximize revenue while efficiently controlling expenses.
• Adhere to all financial review deadlines and corporate programs promptly.
• Conduct daily tours of operating departments, making adjustments as necessary with department heads.
• Analyze and evaluate financial reports proficiently.
• Ensure department heads adhere to approved staffing levels and weekly schedules.
• Facilitate comprehensive training in service standards across departments, employing effective training methodologies.
• Process invoices daily using the approved accounts payable platform and procedures.
• Oversee the cleanliness and maintenance of the property through inspections and preventative maintenance programs in collaboration with department managers.
• Interview all final candidates for vacant positions within the hotel prior to extending any job offers.
• Provide consistent, documented feedback to foster an environment conducive to professional growth.
• Maintain a visible presence in the front of the house during peak check-in, check-out, and high-traffic periods to enhance customer satisfaction.
• Complete required corporate training modules and attain certification to train others as necessary.
• Perform other duties as assigned.

Minimum Qualifications:

• A positive attitude and a willingness to learn are essential.
• The ability to understand and adhere to established guidelines and procedures is required.
• Quick and accurate evaluation of alternative courses of action is necessary.
• Capable of maintaining composure and objectivity in high-pressure situations.
• Effectively listen to, understand, clarify, and resolve concerns raised by co-workers and guests.
• Competence in working with financial data, as well as basic arithmetic functions, is required.
• A valid driver’s license is necessary for this position.
• Attention to detail and the ability to meet deadlines are crucial.
• Proficiency in Windows operating systems, Company-approved spreadsheets, and word processing is expected.
• Clear communication of information and ideas is essential.
• A strong desire to serve all guests is a must.
• Applicants must meet the legal age requirements for serving alcoholic beverages at select properties.

Preferred Qualifications:

• A college degree is preferred.

Our Company:

• MCR is the third-largest hotel owner-operator in the United States.
• Established in 2006, our company operates from offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR boasts a $5.0 billion portfolio comprising 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities.
• With a workforce exceeding 7,000 team members nationwide, MCR manages hotels under nine Marriott brands, eight Hilton brands, and various unflagged independent properties.
• MCR has been recognized as one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• The company is a three-time recipient of the Marriott Partnership Circle Award and has received the Hilton Legacy Award for Top Performer.
• The TWA Hotel at New York’s JFK Airport earned MCR the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award.

What We Offer / What’s in it for You?

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Opportunities for career advancement and upward mobility
• Health, dental, and vision insurance available after 30 days of employment for full-time team members.

Job Posting Date: Sat, 15 Feb 2025 08:16:17 GMT

Apply now!