Car Wash Shift Lead-Conrad’s

Job Description

Job Title: Car Wash Shift Lead

Company: Conrad’s

Location: Mentor, OH

Pay: $13 – 15 per hour

AI Pay Analysis: The hourly rate of $13 to $15 for a “Car Wash Shift Lead” position in Mentor, OH, is somewhat competitive but appears to be on the lower end of the pay scale for similar roles within the car wash and automotive service industry. While entry-level positions in car washing can start at minimum wage, shift lead roles typically command higher pay due to additional responsibilities, such as managing staff and overseeing operations. According to various salary data sources, the average wage for comparable positions in the region can range from $15 to $20 per hour, depending on factors like experience and location. Therefore, while the offered rate might attract some candidates seeking entry-level opportunities, it may not be sufficient to retain more experienced employees or attract those with management capabilities in the long term.

Job description:

Assists the Site Manager in directing the operations of the car wash facility to ensure customer satisfaction and retention, enhance team member satisfaction and retention, uphold Conrad’s esteemed image and reputation, and achieve all performance objectives.

Essential Duties and Responsibilities
• Deliver exceptional customer service that surpasses client expectations while adhering to company policies and guidelines.
• Foster customer loyalty by cultivating trustworthy relationships grounded in integrity and fairness.
• Communicate effectively with customers, employees, and supervisors to convey essential information in a professional manner.
• Exhibit a warm, welcoming, knowledgeable, and professional demeanor to customers.
• Maintain the location’s cleanliness, perform equipment maintenance and repairs, and ensure the quality of wash services by adhering to proper chemical care protocols.
• Oversee daily operations of the car wash, including cash deposits, inventory management, cashier machine functionality, and discount code application.
• Process customer invoices according to established procedures for cash, charge, and credit transactions.
• Address customer complaints, employee conflicts, and operational challenges with a calm, fair, and consistent approach.
• Analyze performance data to inform daily operations and decision-making to enhance productivity.
• Achieve established monthly performance goals.
• Accurately follow daily opening and closing procedures.
• Timely and accurately fulfill all administrative responsibilities and deadlines, including employee scheduling, evaluations, deposits, and inventory management.
• Assume all Site Manager responsibilities in their absence.
• Perform other duties as assigned.

Qualifications
To successfully fulfill this role, candidates must effectively perform each essential duty. The following qualifications represent the knowledge, skills, and abilities required; reasonable accommodations may be made for individuals with disabilities to execute essential functions.

Primary Interactions
This position regularly engages with the Car Wash Business Development Manager, car wash employees, WMC personnel, vendors, and some store personnel.

Education and Experience
A high school diploma or equivalent, coupled with six months to one year of related experience and/or training; or a combination of education and experience is required. Knowledge and skills in repair/maintenance, sales, customer service, and branch management operations are essential.

Language Skills
Candidates should possess the ability to read and interpret essential documents such as safety rules, operating and maintenance instructions, and procedural manuals. They must also be able to write routine reports and correspondence and communicate effectively with customers and employees.

Mathematical Skills
Proficiency in calculating figures and amounts such as discounts, interest, commissions, proportions, and percentages is required.

Reasoning Ability
The ability to tackle practical problems and navigate various variables in situations with limited standardization is essential, along with the capacity to interpret a range of written, oral, diagrammatic, or schedule-based instructions.

Physical Demands
The physical requirements necessary to perform essential functions include standing for extended periods, frequently lifting and moving up to 50 pounds, bending and crouching for equipment repairs, and occasionally unloading deliveries of similar weight. The role requires the regular use of hands and fingers for operating equipment and communication.

Work Environment
The work environment includes exposure to moving mechanical parts and various chemicals, with outside weather conditions impacting daily duties. The employee may encounter loud noise levels.

Availability to work a flexible schedule, including weekends, evenings, and holidays, is required. The employee should be on-call for repair or staffing issues that arise outside regular hours and may work an average of 50 hours per week, including attending occasional after-hours meetings. Travel between locations is necessary, and occasional overnight travel for training purposes may be required.

Miscellaneous
Employees must maintain an acceptable driving record in accordance with company policy and possess a valid driver’s license in their state of employment. Compliance with Conrad’s Drug-Free Workplace Policy is mandatory. A background check will be conducted as a condition of employment.

Job Posting Date: Sun, 16 Feb 2025 23:30:37 GMT

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