Guest Service Representative-DOUBLE STAR HOSPITALITY DUBLIN LLC

Dublin, OH
February 21, 2025
Full Time
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Average Pay*: $12 - $15
*average hourly rate for this position in your area
Deadline date:
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Job Description

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Job Title: Guest Service Representative

Company: DOUBLE STAR HOSPITALITY DUBLIN LLC

Location: Dublin, OH

Pay: $12 – 14 per hour

AI Pay Analysis: The hourly rate of $12 to $14 for a Guest Service Representative in Dublin, OH, appears to be on the lower end of the pay scale for this role, given current industry standards. As of 2023, the average hourly wage for Guest Service Representatives in the Midwest tends to range from approximately $14 to $18 per hour, reflecting factors such as experience, skills, and the specific employer. While the offered wage may be competitive for entry-level positions or smaller organizations, it may not attract candidates with more experience or those looking for sustainable income, especially in light of rising living costs. Therefore, this rate could be seen as less competitive within the broader market context for hospitality roles.

Job description:

Benefits/Perks

  • Flexible Scheduling
  • Opportunities for Career Advancement
  • Competitive Compensation

Job Summary
We are seeking a dedicated and customer-oriented Guest Service Representative to join our esteemed team. As the representative face of our hotel, you will create lasting first and last impressions for our guests. In this role, you will facilitate the check-in and check-out processes, manage front desk operations, and engage in various guest interactions.

The ideal candidate will take pride in maintaining the appearance and atmosphere of the front desk and lobby areas while swiftly establishing rapport with guests. If you possess a genuine passion for exceptional customer service and enjoy working with people, we encourage you to apply!

Responsibilities

  • Greet every guest warmly and with a smile
  • Assist guests throughout the registration process
  • Accurately respond to phone calls and take messages
  • Anticipate guest needs and foster positive relationships
  • Address guest concerns professionally and resolve issues, escalating to management as necessary
  • Maintain precise records of registration and payment details
  • Ensure compliance with health and quality standards

Qualifications

  • High School Diploma or GED required
  • Familiarity with hospitality industry standards
  • Knowledge of front desk operations and procedures
  • Proficiency in English; knowledge of additional languages is an advantage
  • Ability to approach customer service challenges with tact and understanding, particularly in stressful or emotional situations
  • Commitment to demonstrating genuine care for both customers and fellow employees
  • Capability to thrive in a fast-paced environment

Job Posting Date: Wed, 12 Feb 2025 05:14:15 GMT

Apply now!

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