Front Desk Agent- 2nd shift-Benchmark Hospitality

Job Description

Job Title: Front Desk Agent- 2nd shift

Company: Benchmark Hospitality

Location: Warrensville Heights, OH

Pay: $15 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $15 for a “Front Desk Agent – 2nd shift” in Warrensville Heights, OH, is generally below the industry standard for similar positions. In many areas of the U.S., front desk agents typically earn between $12 to $20 per hour, with higher wages often seen in urban settings or where demand for hospitality workers is higher. Considering factors such as cost of living, local employment rates, and competition within the hospitality sector, the $15 hourly rate may be considered low, potentially affecting job attractiveness and retention. Employers may need to evaluate their compensation packages to remain competitive in attracting and retaining quality candidates.

Job description:
Property

About Us
At Pyramid Global Hospitality, we prioritize our people. Our commitment to fostering a supportive and inclusive work environment underscores our dedication to diversity, growth, development, and wellbeing for all employees. This People First culture is evident in our approach to employee development, benefits, and our focus on cultivating meaningful relationships. We offer a comprehensive benefits package that includes health insurance, retirement plans, and paid time off, along with unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Additionally, we are devoted to providing continual training and professional development opportunities that empower our team to enhance their skills and knowledge for career advancement. Whether you are embarking on your journey in the hospitality sector or are an experienced professional, Pyramid Global Hospitality presents a collaborative and nurturing work atmosphere that promotes growth and success across our 230+ properties worldwide. We invite you to join our team and discover the advantages of working for a company that values its employees while striving to create exceptional guest experiences. For more information, watch our introductory video!

Location Description
As one of the premier hotels in Beachwood, Ohio, we provide convenient access to University Hospital’s Ahuja Medical Center, Tri-C East’s campus, MGM Casino, ThistleDown Racino, and a variety of museums, including the Rock & Roll Hall of Fame. The area also features upscale shopping and dining experiences at Pinecrest. Our skilled professionals have once again led us to achieve a TripAdvisor Certificate of Excellence. We aim to build on this momentum by continuing to attract the best talent in the industry. If you seek an opportunity to grow within a strong team, explore what we can offer for your career! Cleveland Marriott East features 298 guest rooms, 13,000 square feet of event space, an M Club, a restaurant, and a bar.

Overview
Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the nation’s most vibrant cities. We believe in the transformative power of hospitality and are seeking individuals who share our vision to help us bring this ethos to life. Join us in fostering an environment that encourages personal growth and allows you to be your best self.

This is a second shift position, working from 3:00 PM to 11:30 PM, with the work schedule based on guest needs, requiring availability every day of the week, including weekends. The starting hourly rate is $15, and as a full-time position, it includes health, dental, and vision insurance with employee contributions, paid time off, a 401(k) plan with a match, as well as free uniforms and daily uniform care credits.

What You’ll Do:
– Greet and welcome guests upon arrival to create a positive first impression.
– Efficiently handle check-ins and check-outs to ensure guest satisfaction.
– Manage reservations, respond to guest inquiries, and promptly address complaints.
– Maintain a clean and organized front desk area.
– Provide accurate information regarding the hotel, rooms, rates, and amenities.
– Process payments and manage cash transactions accurately.
– Coordinate with housekeeping and maintenance to ensure seamless operations.
– Foster teamwork and contribute to a friendly and safe work environment.
– Perform other duties as assigned.

What We Offer:
– A competitive salary and benefits package.
– Opportunities for career advancement and growth.
– A supportive and dynamic team environment.
– Ongoing training and development programs.

Qualifications
What You’ll Bring:
– A friendly and professional demeanor complemented by excellent communication skills.
– Strong organizational abilities and keen attention to detail.
– A passion for customer service, coupled with a positive, can-do attitude.
– The capability to multitask and maintain composure under pressure.
– Ability to stand for up to 8 hours.
– Previous experience in hospitality or customer service is a plus, but not required.
– Flexibility to work various shifts, including evenings, weekends, and holidays.
– Proficiency in hotel management software and Microsoft Office applications is an advantage.

Compensation Range
The compensation for this position is set at $15.00 per hour, based on qualifications and experience.

Job Posting Date: Wed, 12 Feb 2025 04:33:47 GMT

Apply now!