Hearing Care Coordinator-Springboro, OH-Sonova
Job Description
Job Title: Hearing Care Coordinator-Springboro, OH
Company: Sonova
Location: Springboro, OH
Pay: $16 – 18 per hour
AI Pay Analysis: The hourly rate of $16 to $18 for the role of Hearing Care Coordinator in Springboro, OH, generally falls below the national average compensation for similar positions. Entry-level roles in healthcare coordination typically pay in the range of $18 to $25 per hour, depending on experience and specific responsibilities, with some locations and organizations offering higher rates due to demand. In Springboro, the cost of living should also be factored in, as it can influence wage expectations. Overall, while this rate may be somewhat competitive for entry-level positions, it may not attract experienced candidates given the industry standards and the complexity of healthcare coordination roles.
Job description:
The Hearing Care Coordinator (HCC) plays a vital role in collaborating with the clinical staff to ensure patients receive exceptional care and service. By partnering with on-site Hearing Care Professionals, the HCC supports referring physicians and patients throughout their healthcare journey. Responsibilities include scheduling appointments, verifying insurance benefits, and addressing various support needs within the clinic.
As a Hearing Care Coordinator, your key responsibilities will include:
- Welcoming patients with a positive and professional demeanor.
- Initiating outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and weekly evaluations for the clinic.
- Collecting and organizing patient intake forms while maintaining accurate patient files and notes.
- Scheduling and confirming patient appointments.
- Completing benefit checks and obtaining authorizations for each patient’s insurance.
- Providing first-level support to patients, addressing inquiries, managing check-ins/outs, and processing payments.
- Conducting repairs under the direct supervision of a licensed Hearing Care Professional.
- Preparing bank deposits and compiling daily reports for the finance department.
- Demonstrating general sales knowledge for accessories and patient support.
- Processing and verifying patient orders, receiving all orders, and entering information into the system.
- Cleaning and maintaining equipment and instruments.
- Submitting requests for equipment and facility needs.
- Performing general office duties, including cleaning.
- Managing inventory, monitoring stock levels, and submitting supply orders as required.
- Assisting with event planning and logistics for at least one community outreach event each month.
Education:
- High School Diploma or equivalent is required; an associate’s degree is preferred.
Industry/Product Knowledge:
- Prior experience or knowledge of hearing aids is advantageous.
Skills/Abilities:
- Excellent verbal and written communication skills.
- Strong relationship-building skills with patients, physicians, and clinical staff.
- Proficiency in Microsoft Office and Outlook.
- Familiarity with HIPAA regulations.
- Experience with EMR/EHR systems is a plus.
Work Experience:
- A minimum of 2 years in a healthcare environment is preferred.
- Previous customer service experience is mandatory.
We appreciate your interest in this position with AudioNova. Selected candidates will receive a link to complete a HireVue Digital Interview, allowing you to showcase your qualifications and learn more about the Hearing Care Coordinator role. Thank you for considering a career with us; we value diversity and are committed to ensuring equal employment opportunities for all applicants, regardless of race, color, creed, religion, sex, sexual orientation, marital status, age, or disability. All applications will be treated confidentially, and only candidates selected for an interview will be contacted. Accommodations are available for applicants needing assistance during the application or interview process.
Job Posting Date: Sun, 09 Feb 2025 01:16:57 GMT
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