Customer Service Rep (01169) – 1636 E 8 Mile-Domino’s Pizza

Detroit, MI
February 22, 2025
Full Time
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Average Pay*: 10 - 15
*average hourly rate for this position in your area
Deadline date:
$9 - $9

Job Description

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Job Title: Customer Service Rep (01169) – 1636 E 8 Mile

Company: Domino’s Pizza

Location: Detroit, MI

Pay: $9.25 per hour

AI Pay Analysis: An hourly rate of $9.25 for a Customer Service Representative in Detroit, MI, appears to be below the competitive pay range for this role in the area. As of 2023, the average hourly wage for customer service representatives in Detroit typically ranges from $13 to $18, depending on experience and company type. Additionally, the minimum wage in Michigan is currently higher than $9.25, which further suggests that this rate may not attract qualified candidates or align with industry standards. Overall, this pay rate may be insufficient for retaining talent in an increasingly competitive labor market.

Job description:

The primary requirement for the position of Customer Service Representative at Domino’s Pizza is a positive attitude, accompanied by a clear and energetic speaking voice. Customer Service Representatives engage with customers throughout their shifts, necessitating proficiency in addressing various customer-related concerns. Candidates must also possess comprehensive knowledge of product details, services, pricing, and other pertinent information to assist customers effectively.

Wage: $9.25 per hour

Physical Requirements include, but are not limited to:

  • Standing: Most tasks require employees to work while standing, primarily on ceramic tile and linoleum surfaces. Work surfaces are positioned between 36" and 4" in height.

  • Walking: Employees will walk short distances for brief periods as needed.

  • Sitting: Administrative tasks and paperwork are typically completed in an office environment at a desk or table.

  • Lifting:

    • Bulk product deliveries occur twice a week or more, requiring team members to unload items using a hand truck.
    • Deliveries may consist of cases of ingredients and supplies weighing up to 50 pounds and measuring up to 3′ x 1.5′.
    • Cases must be lifted from the floor and stacked onto shelves that may reach heights of 72".

  • Carrying:

    • Employees will carry large cans weighing 3 pounds, 7 ounces, from the workstation to storage shelves.
    • Occasionally, they may transport pizza sauce weighing 30 pounds from the storage area to the front of the store.
    • Trays of pizza dough, weighing approximately 12 pounds each, may be carried three at a time over short distances.

  • Pushing:

    • Trays are moved using dollies, which may require a force of up to 7.5 pounds to push.
    • Trays may also need to be pulled.

  • Climbing:

    • Team members may need to navigate stairs or climb ladders infrequently for tasks such as changing prices on signage or maintenance duties.

  • Stooping/Bending:

    • Forward bending at the waist is required at the pizza assembly station, which usually involves a duration of approximately 30 – 45 seconds at a time, performed continuously throughout the day.

  • Crouching/Squatting:

    • These actions are occasionally necessary for stocking shelves and cleaning lower areas.

  • Reaching:

    • Continuous reaching is required in various directions; employees may reach above 72" to operate ovens or adjust signage, as well as reaching down for tasks like scooping or washing dishes, and forward for obtaining ingredients or answering phones.

  • Hand Tasks:

    • Exceptional eye-hand coordination is necessary, with ongoing use of hands throughout the day. Tasks such as shaping pizza dough involve substantial use of forearms and wrists. Team members must effectively use a pizza peel for oven tasks and operate the rolling cutter. Frequent and forceful pinching is involved in assembling cardboard pizza boxes, and team members must possess the ability to grasp cans, the phone, pizza cutter, and pizza boxes.
  • Machines, Tools, Equipment, Work Aids:
    • Employees may utilize various tools such as pencils, computers, telephones, calculators, TDD equipment, pizza cutters, and pizza peels in the course of their duties.

Job Posting Date: Sat, 15 Feb 2025 03:45:11 GMT

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