Guest Service Supervisor-Drury Hotels

Job Description

Job Title: Guest Service Supervisor

Company: Drury Hotels

Location: Mason, OH

Pay: $17 per hour

AI Pay Analysis: An hourly rate of $17 for a Guest Service Supervisor in Mason, OH, is somewhat below the typical wage range for similar positions in the hospitality and customer service sector, which generally falls between $18 and $25 per hour, depending on experience, specific responsibilities, and the employer’s scale. While entry-level or less experienced supervisors might expect to earn closer to the lower end of that range, $17 may be considered non-competitive, particularly in a market where rising living costs and demand for quality service have led many employers to offer more attractive compensation packages. Consequently, for this role and location, the rate may not align well with industry standards.

Job description:

Position begins at $17.00 per hour.
Property Location: 9956 Escort Drive, Mason, Ohio 45040.

You belong at Drury Hotels. Securing a position with us is merely the first step; discovering a workplace where you truly belong is what holds significance. Your identity and contributions create an impact at Drury Hotels, and we welcome you to be a part of our journey today and in the future.

WHAT YOU CAN EXPECT FROM US
So much more awaits you. Just as our guests are entitled to exceptional experiences, you deserve recognition for your efforts and the opportunity to receive competitive compensation for your accomplishments.

• Incentives: Eligibility for quarterly bonuses of up to $3,200 annually, based on hotel performance.
• Work-Life Balance: Flexible scheduling, paid time off, hotel discounts, and complimentary room nights.
• Career Growth: Opportunities for mentorship, cross-training, individualized development plans, management training, and more—over 200 internal promotions have occurred this year.
• Health and Well-Being: Comprehensive medical, dental, vision, prescription, life, disability insurance, and access to our Team Member Assistance Program.
• Retirement: Company-matched 401(k).
• Award-Winning: Recognized among Forbes’ Best Midsize Employers for 2024.

BASIC FUNCTION & JOB DUTIES:
In this role, you will work under general supervision to assist the management team in overseeing the front desk and guest service operations of the hotel. You will ensure that Drury Hotels’ policies and procedures are consistently communicated and adhered to at all times. Upholding a high standard of integrity, you will provide motivation and exhibit positive leadership qualities that inspire team members to surpass expectations through exemplary customer service. You will also assist in training guest service team members.

Your primary responsibility will be to guarantee an exceptional guest experience by offering courteous, efficient, and friendly service to all guests and potential guests in a professional manner. You will respond promptly and effectively to inquiries, requests, and complaints with a positive service attitude, contributing to a harmonious work environment for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:
The position requires the ability to both give and understand written and verbal instructions. Effective communication in English is essential for interacting with guests and team members. You must possess comprehensive knowledge of Drury Hotels’ policies and procedures and have the capability to train, motivate, and inspire team members to perform at or above company standards. Additionally, a solid understanding of marketing and sales programs is required. You should be prepared to perform the duties of a guest service agent, night audit, or other roles as needed, and must be capable of handling cash, making change, and utilizing office equipment in routine daily activities. Responsibilities also include monitoring hotel facilities and team member practices to ensure a safe and secure environment for all, as well as identifying and addressing unsafe conditions. Attention to detail is crucial, and some travel may be required.

Rise. Shine. Work Happy.

We are hiring immediately!

Job Posting Date: Sun, 02 Feb 2025 01:43:53 GMT

Apply now!