L2 IT Technician-MSP Hire, Inc.
Job Description
Job Title: L2 IT Technician
Company: MSP Hire, Inc.
Location: Cleveland, OH
Pay: $60000 – 75000 per year
AI Pay Analysis: The annual salary range of $60,000 to $75,000 for an L2 IT Technician in Cleveland, OH translates to an hourly rate of approximately $28.85 to $36.06, which is generally competitive considering industry standards for similar roles in the region. According to data from various sources, including industry surveys and job postings, L2 IT Technicians typically earn between $50,000 and $80,000 annually, depending on factors such as experience, specialized skills, and employer. In Cleveland specifically, this salary range aligns well with the market, suggesting that the offered rate is attractive and reflects the demand for skilled IT professionals in a growing tech environment.
Job description:
Location: Cleveland, Ohio (In-Office)
Salary: $60,000 – $75,000 (Dependent on Experience)
Growth Opportunity | Professional Development | Excellent Benefits
Who We Are
We are a reputable Managed IT Services provider based in Ohio, collaborating with businesses of all sizes to offer innovative IT solutions. Our expertise spans desktop, server, network, and telecommunications services, enabling organizations to optimize their IT investments while reducing costs. We pride ourselves not just on being an IT company, but as problem-solvers, innovators, and enthusiastic technologists who are passionate about our work. We invite you to become a part of our dynamic team, as we are dedicated to fostering the growth and development of our staff.
About the Role
In this pivotal position, you will take on critical responsibilities in escalation support, troubleshooting intricate IT challenges, and ensuring uninterrupted IT operations for our clients. If you are passionate about tackling technical hurdles, enjoy assisting others, and seek to elevate your career in IT, this role presents an exceptional opportunity for you.
What You’ll Do
Address escalation tickets from the helpdesk team (Tier 2 support)
Troubleshoot and resolve network issues and outages
Manage backup and disaster recovery processes, including restores and deployments
Oversee security solutions (MFA, Antivirus, Security Alerts, SIEM)
Support business applications (Point of Sale, Property Management Software, financial and accounting software)
Administer Active Directory, Group Policy, DHCP, and DNS
Conduct advanced firewall troubleshooting (policies, traffic monitoring, configuration)
Administer Microsoft 365 and Entra (Azure), handling mail flow, rules, and connectors
Assist with client onboarding and support (both remote and on-site)
Maintain comprehensive documentation of issues and resolutions
What You Bring to the Table
A minimum of 5 years of experience with Windows Server OS, Active Directory, Group Policy, and DNS
Strong skills in firewall troubleshooting
Proficiency in networking concepts, including LAN/WAN (VLANs, switch configuration)
Experience in server migration
Superior problem-solving abilities and customer service skills
Why You’ll Love Working With Us
Full-time, in-office position (Monday to Friday, 8:30 AM – 5:30 PM)
Limited local travel (15-25%) with a monthly fuel stipend
Occasional out-of-state travel (a few times per year)
Generous Paid Time Off (2 weeks vacation, 8 national holidays, and 40 hours of PTO)
Professional Development Program (including bonuses and salary increases)
401K plan with 4% matching
Medical insurance options available
Life insurance coverage
Additional perks and discounts
If you are seeking a role where your skills will be appreciated, where you can make a significant difference, and where there is ample opportunity for growth, we would love to connect with you.
Apply today and let’s create something remarkable together!
Job Posting Date: Sun, 23 Feb 2025 02:10:17 GMT
Apply now!
