Membership Director-YMCA

Job Description

Job Title: Membership Director

Company: YMCA

Location: Dayton, OH

Pay: $43888 per year

AI Pay Analysis: The annual salary of $43,888 for a Membership Director in Dayton, OH, translates to an approximate hourly rate of about $21.09. This figure appears to be on the lower end of the spectrum compared to industry standards, as Membership Directors typically earn between $50,000 and $80,000 annually, depending on the organization’s size and sector. In Dayton, Ohio, while cost of living is lower than in larger metropolitan areas, the salary does not seem competitive given the responsibilities associated with managing memberships, driving engagement, and overseeing member services. Overall, this compensation may not be sufficient to attract qualified candidates in this field.

Job description:

The YMCA of Greater Dayton is seeking a dynamic and diverse Membership Director to lead our membership recruitment and retention initiatives. This role encompasses the development, organization, and implementation of high-quality programs that enhance member engagement and satisfaction. The Membership Director will be responsible for overseeing Member Services and Child Watch at the Grand Lakes Health/Premier Health North and South YMCA locations in Celina and Minster, Ohio.

The YMCA of Greater Dayton is a vibrant $59 million organization comprised of 14 branches, 8 Child Care Centers, and 3 Outdoor Aquatic Centers. The Membership Director will specifically manage the Member Services Department at the South YMCA Branch.

Our culture is rooted in our mission and core values, which we strive to embody daily. At the Y, we are committed to strengthening communities with purpose and intentionality. We foster inclusivity, valuing individuality and promoting belonging. Our supportive environment encourages personal growth and development, empowering you to realize your potential. We are resolute in our mission to enhance community well-being, starting with every individual.

Benefits:
The YMCA of Greater Dayton provides a comprehensive benefits package that includes Medical, Dental, and Group Life Insurance, Short-Term and Long-Term Disability, a 12% employer contribution to retirement, and more.

Qualifications:

Education and Certifications:
A minimum of a 2-year college degree or relevant experience is required; a Bachelor’s degree in a related field or equivalent experience is strongly preferred.

Experience:
A minimum of one year of supervisory experience is strongly preferred, along with three years of customer service experience; sales experience is also highly valued. Candidates must possess a valid driver’s license, maintain an insurable driving record per YMCA insurance standards, and have reliable transportation for business-related travel, including meetings, training events, and site visits. Proficiency in computer applications, especially within Microsoft Office and email platforms, is essential, with the ability to learn YMCA-specific software.

Physical Demands:
The role requires the successful completion of essential functions, with reasonable accommodations made for individuals with disabilities. The employee will frequently sit, stand, and walk for extended periods, engage in verbal communication, lift or move items weighing up to 50 pounds, and perform activities that involve bending, stooping, and the use of hands for various tasks. Vision requirements include close, distance, color, and peripheral vision, as well as depth perception and focused adjustment. The role involves active communication, both in-person and via telephone, primarily within an indoor environment that is air-conditioned and ventilated, with typical noise levels associated with an active YMCA setting.

Essential Functions:

• Direct and supervise membership operations and programs to achieve YMCA objectives while adhering to health and safety regulations.
• Develop, monitor, and forecast program budgets to ensure financial viability.
• Create and promote new membership initiatives, enhancing retention and community engagement aligned with strategic plans.
• Compile and analyze membership data to assess the effectiveness of sales and retention strategies.
• Recruit, hire, train, and mentor staff and volunteers, fostering a motivated and high-performing team.
• Develop strategies to inspire staff and volunteers in achieving departmental goals.
• Evaluate and review staff performance records, maintaining accurate certifications.
• Cultivate collaborative relationships with community organizations to enhance outreach.
• Engage with volunteers and support volunteer committee activities.
• Actively participate in the Annual Campaign, building relationships and fulfilling assigned fundraising responsibilities.
• Contribute to program task teams and various committees within the Association.
• Perform member service desk duties as required and deliver training for Member Services team.
• Maintain precise membership records, including membership and banking documentation.
• Create and manage work schedules for Membership Service staff and Front Desk personnel.
• Maintain familiarity with other branch departments to ensure responsive service for members and community partners.
• Assist with the marketing and dissemination of program information, ensuring compliance with YMCA branding guidelines.
• Coordinate facility use for programs and assist with special events.
• Ensure a clean and sanitary membership service environment and compliance with all licensing requirements.
• Regularly inspect equipment for safety, hazards, and maintenance needs.
• Communicate suggestions and concerns to the executive director for appropriate follow-up.
• Promote awareness of healthy lifestyle factors among members and program participants.
• Adhere to Director on Duty responsibilities, remaining visible and engaged with participants.

Cause-Driven Leadership Competencies:
YMCA Core Competencies for Leadership:

• Engaging Community
• Communication & Influence
• Developing Self & Others

Job Posting Date: Fri, 31 Jan 2025 08:04:26 GMT

Apply now!