Retail Loss Prevention Customer Service Associate II-TJX Companies

Job Description

Job Title: Retail Loss Prevention Customer Service Associate II

Company: TJX Companies

Location: Lansing, MI

Pay: $13.05 – 18.25 per hour

AI Pay Analysis: The hourly rate of $13.05 to $18.25 for a “Retail Loss Prevention Customer Service Associate II” in Lansing, MI, is somewhat competitive but generally falls below the national average for similar positions. As of my last update in October 2023, retail loss prevention associates typically earn between $15 to $25 per hour depending on experience, specific job responsibilities, and location. In Michigan, the median wage for retail positions can vary, but it’s important to consider that areas with a higher cost of living or greater demand for loss prevention professionals may offer higher pay. Therefore, while this pay range may attract entry-level candidates, it may not be sufficient to retain experienced workers or those with specialized skills in loss prevention, making it less competitive in the broader market.

Job description:

Style is abundant in our 1,000+ TJ Maxx stores, each offering a distinct array of products while sharing a collective dedication to the excitement of discovery. From designer pieces sourced directly from the runway to eye-catching jewelry, we deliver unexpected delights that enhance daily life. Working here mirrors this dynamic environment—ever-evolving yet always supportive. Each shift presents a fresh opportunity to Explore the Extraordinary.

Opportunity: Contribute to Your Career Growth

In this role, you will support the District Loss Prevention Manager and Store Management by executing essential responsibilities aimed at serving as a visual deterrent to prevent potential loss or dishonesty, including the use of a body-worn camera. Your efforts will also uphold a positive shopping experience for customers, fostering strong collaborations with store teams and the loss prevention department. You will exercise sound judgment in decision-making to ensure personal safety, the safety of others, and the protection of the Company brand, while adhering to our policies and nurturing our Company culture and values.

Key Responsibilities:

• Maintain a professional presence in the designated area at the front of the store.
• Act as a visual deterrent to deter potential loss or dishonesty.
• Familiarize yourself with the Store Emergency Response Guide.
• Wear the complete Company-approved uniform, including a Body Worn Camera.
• Greet customers warmly, demonstrating courtesy and respect.
• Establish and maintain a position at the front of the store or within a designated department.
• Respond to customer inquiries and direct them to store management or customer service via a Company-issued radio.
• Observe and report any suspicious behavior or critical incidents to the Loss Prevention or store management.
• Conduct a closing safety sweep of the store alongside a management team member.
• Adhere strictly to all Company Policies and Procedures.
• Document required incidents in AIIM Case Management.
• Perform additional duties as assigned.

Who We Are Looking For: You!

• Strong verbal and written communication skills.
• Sound decision-making abilities.
• Initiative and independence in performing tasks.
• Effective prioritization and organization of workload.
• Ability to stand for extended periods.
• 0-2 years of experience in retail or security preferred.

Benefits Include:

• Associate discount; Employee Assistance Program; smoking cessation support; bereavement leave; 401(k) plan with Associate contributions; childcare and cell phone discounts; pet and legal insurance; access to credit union; referral bonuses.
• Additional eligibility for benefits such as 401(k) matching; medical, dental, and vision coverage; Health Savings Account; healthcare Flexible Spending Account; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick leave; discounts on auto and home insurance; scholarship programs; and adoption assistance for those meeting service or hour requirements. Note that all benefits are subject to the terms of the applicable plan or program and may be amended over time. Please contact your TJX representative for further details.

This position offers a starting pay range of $13.05 to $18.25 per hour, with actual starting pay determined by various factors, including relevant skills, qualifications, and experience.

We encourage applicants with arrest or conviction records to apply for employment.

At TJ Maxx, the potential for discovering something new is limitless. Each new day brings fresh merchandise and an opportunity to redefine retail. "Discover Different" signifies our commitment to allowing you to bring your whole self and unique style to work—reflecting the diverse spirit of Associates across the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense. We celebrate individuality and embrace diverse perspectives, considering all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We are dedicated to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Job Posting Date: Wed, 26 Feb 2025 00:10:32 GMT

Apply now!