Hotel Front Desk – Residence Inn Columbus Downtown-Lexington Hotel Group Corporate

Job Description

Job Title: Hotel Front Desk – Residence Inn Columbus Downtown

Company: Lexington Hotel Group Corporate

Location: Columbus, OH

Pay: $16 – 17 per hour

AI Pay Analysis: The hourly rate of $16 to $17 for a Hotel Front Desk position at the Residence Inn Columbus Downtown falls slightly below the average wage for similar roles in the hospitality industry in Columbus, OH, where the typical pay ranges from $18 to $22 per hour, depending on experience and the specific hotel brand. Factors such as cost of living in Columbus, demand for hospitality workers, and the reputation of the residence inn could affect competitiveness. While the offered rate may attract entry-level candidates or those seeking part-time work, it may not appeal to experienced professionals or those looking for higher-paying opportunities, suggesting that the rate could be adjusted to better align with industry standards in order to attract a skilled workforce.

Job description:
Job Summary:
The primary responsibility of this position is to deliver exceptional customer service to guests throughout their hotel stay. This role requires responding promptly to guest requests and proactively anticipating their needs. Additionally, the front desk staff will provide comprehensive information and services to guests.

Duties and Responsibilities:
The essential duties of this position include, but are not limited to:

– Answering incoming telephone calls with professionalism and adhering to hotel and brand standards related to telephone etiquette.
– Delivering excellent customer service by addressing guest inquiries and concerns in a timely and courteous manner.
– Making and modifying reservations as required by guests.
– Complying with hotel and brand standards regarding guest interactions and loyalty programs.
– Efficiently coordinating check-in and check-out procedures in a courteous manner, ensuring a positive experience for all guests.
– Maintaining guest privacy and safety by safeguarding their information from unauthorized parties.
– Documenting pertinent guest and room information in the front desk log for reference during future shifts, while protecting this information as confidential.
– Assisting the sales team with pre-registration and room blocking for group bookings.
– Following established procedures for credit, check cashing, and cash handling.
– Monitoring room availability to ensure guests are assigned to ready rooms.
– Providing accurate information about rooms, amenities, and hotel policies.
– Implementing suggestive selling techniques to promote room bookings and hotel services.
– Collaborating with the housekeeping department to update room status, including notifying them of check-outs, late check-outs, early check-ins, and special requests.
– Handling mail, packages, and messages with care to ensure prompt and accurate delivery to guests or management.
– Attending departmental meetings.
– Communicating with housekeeping and maintenance teams regarding guest concerns and room preparations.
– Adhering to all safety and emergency protocols while maintaining awareness of accident prevention policies.
– Completing all assigned tasks as outlined in the shift checklist.
– Performing various other duties as assigned by the Supervisor.

Requirements:
– Preferred: Experience in hotel guest services.
– Required: Experience in customer service.
– Ability to reason and make sound decisions in response to guest concerns.

Core Competencies:
– Commitment to guest satisfaction.
– Strong communication and listening skills.
– Proficiency in problem-solving.
– Friendly and helpful demeanor.
– Willingness to learn and adapt (coachability).

Work Environment:
– Ability to stand for prolonged periods at the hotel guest services desk.
– Frequent walking is expected.
– Ability to frequently squat, kneel, bend, and rotate the trunk while standing.
– Occasional climbing of stairs and the ability to reach above and below shoulder level, including pushing and pulling.
– Visual acuity to adjust focus and utilize close, peripheral, and distance vision.
– Frequent lifting, carrying, pushing, and pulling of items weighing up to 15 lbs.

Lexington Hotel Group is an equal opportunity employer and does not discriminate against any applicant or employee based on age, color, sex, disability, national origin, race, religion, or veteran status. This job description does not constitute an employment contract.

Benefits include holiday pay, vacation pay, and travel discounts.
Compensation ranges from $16.00 to $17.00 per hour, depending on experience.
Job Type: Part-Time

Job Posting Date: Thu, 27 Feb 2025 23:33:31 GMT

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