Job Description
Job Title: Weekend 1:00pm-7:30pm
Company: Planet Fitness
Location: Chillicothe, OH
Pay: $11 per hour
AI Pay Analysis: An hourly rate of $11 for a role titled “Weekend 1:00pm-7:30pm” in Chillicothe, OH, is generally below the competitive wage for many positions, particularly those requiring specialized skills or experience. According to the Bureau of Labor Statistics and local wage data, most hourly roles, even in entry-level positions or customer service within this timeframe, tend to range from $12 to $15, with many similar roles offering even higher rates in urban areas. Given that this position appears to be scheduled during prime weekend hours—when flexibility or availability might be more valued—this salary may not adequately reflect the demand for labor and could lead to difficulties in attracting suitable candidates. Overall, the $11 rate is likely less competitive and does not align well with prevailing standards for the area and type of work.
Job description:
We are seeking a dedicated and motivated Member Services Representative to join our team in a full-time capacity during the afternoon and evening shifts. Bilingual candidates in English and Spanish are strongly encouraged to apply. As a pivotal member of our staff, you will play a crucial role in delivering outstanding customer service to Planet Fitness members, prospective members, and guests, ensuring a memorable and "Judgement Free" experience for all.
Key Responsibilities:
Customer Service and Front Desk Activities:
- Warmly greet members and guests, providing exemplary customer service that fosters a welcoming atmosphere.
- Answer incoming calls in a personable manner and assist callers with a range of inquiries.
- Check in members, provide tours, register new members, and communicate updates and events effectively.
- Address member questions and concerns promptly and professionally.
- Process beverage and merchandise sales using the point-of-sale system.
- Utilize the POS system to assist with membership cards, address changes, and billing or payment inquiries.
Club Cleanliness and Maintenance:
- Maintain a clean and organized front desk and lobby area through proactive upkeep.
- Perform routine facility maintenance tasks, including cleaning spills, managing trash, polishing windows and mirrors, and re-racking weights.
- Ensure all exercise equipment and tanning beds are regularly cleaned and sanitized.
- Conduct regular cleaning and stocking of restrooms and wet areas.
Qualifications and Requirements:
- Candidates for this position must undergo a seven-year criminal background check within the first week of employment; continued employment is contingent upon a satisfactory outcome.
- Must possess exceptional customer service skills with the ability to interact positively and professionally with members and colleagues, consistently exceeding expectations.
- Previous customer service experience is preferred.
- Applicants must be at least 18 years of age and possess a high school diploma or GED equivalent.
- A positive, upbeat professional demeanor is essential.
- Punctuality and reliability are crucial to the role.
- Certification in CPR/AED must be obtained and maintained within the timeframe established by the company, along with the physical ability to perform CPR/AED in emergencies.
Physical Demands and Requirements:
- Must be able to stand and walk for extended periods, with the ability to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
- Occasional lifting, carrying, pushing, or pulling of moderate weights (up to 50 lbs) is required.
- The ability to converse continuously in person or on the phone during shifts is necessary.
- Must retain the physical capability to administer CPR in medical emergencies.
- Ability to see within a normal visual range, with or without correction, and hear within a normal auditory range, with or without correction.
Why Join Planet Fitness?
- Contribute to transforming lives daily by helping us foster a healthier planet.
- Collaborate with a remarkable team of talented and dynamic professionals.
Please note that we participate in E-Verify for all Utah locations.
Job Posting Date: Wed, 26 Feb 2025 02:33:32 GMT
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