Member Services Representative Part Time-Planet Fitness

Mentor, OH
March 8, 2025
Part Time
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Average Pay*: $9 - $15
*average hourly rate for this position in your area
Deadline date:
$0 - $0

Job Description

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Job Title: Member Services Representative Part Time

Company: Planet Fitness

Location: Mentor, OH

Pay: $12 per hour

AI Pay Analysis: An hourly rate of $12 for a “Member Services Representative Part Time” in Mentor, OH, is generally considered below the competitive range for such positions. Based on industry standards and local wages, similar roles typically range from $14 to $18 per hour, depending on factors such as experience, company size, and specific job responsibilities. The cost of living in Ohio, while lower than in many other states, still suggests that the $12 rate may not attract qualified candidates or retain them long-term, indicating a potential need for adjustment to align with market expectations and ensure a competitive edge in hiring.

Job description:

Are you seeking an opportunity to thrive in a dynamic, positive, and energetic work environment? Do you value personal development and strive for continuous self-improvement? If so, this position may be the perfect fit for you. At Planet Fitness, we take pride in fostering a unique culture that genuinely cares about our team members and empowers them with the tools needed for success both inside and outside the gym.

Role Summary
The Team Member is tasked with enhancing the member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Welcome members, prospective members, and guests, providing outstanding customer service.
  • Manage all front desk operations, including:
    • Answering phone calls in a friendly manner and assisting callers with various inquiries.
    • Checking members into the system.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Updating member accounts as necessary.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as needed.
    • Supporting the maintenance of the club’s cleanliness and organization.

Qualifications/Requirements

  • Prior experience in customer service is preferred.
  • Basic proficiency in computer usage.
  • A genuine passion for fitness and health.
  • An enthusiastic and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to engage positively and professionally with members and colleagues, consistently exceeding expectations.
  • Strong listening skills with the ability to empathize and effectively problem-solve.
  • Demonstrated diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma or GED equivalent is required.
  • Must be at least 18 years of age.

Team Member Benefits

  • Complimentary black card membership.
  • Mentorship opportunities.
  • Pathways for career advancement.
  • Ongoing leadership training.
  • Health insurance for full-time employees.

Physical Demands

  • Frequent standing and walking throughout the shift.
  • Continuous verbal communication in person or over the phone.
  • Ability to occasionally lift items weighing up to 50 lbs.
  • Occasional exposure to toxic chemicals during the shift.

Job Posting Date: Thu, 06 Mar 2025 06:10:58 GMT

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