H&M Sales Advisor-

Job Description

Job Title: H&M Sales Advisor

Company:

Location: Columbus, OH

Pay: $15 per hour

AI Pay Analysis: The hourly rate of $15 for a role as an H&M Sales Advisor in Columbus, OH, is generally considered on the lower end of the spectrum for retail positions, particularly in a popular brand like H&M. As of 2023, retail sales associates in Columbus typically earn between $12 to $18 per hour, with the national average hovering around $15-16 per hour, depending on experience and location. While $15 aligns with the lower part of the average range, it may not be competitive when considering the cost of living in Columbus and the potential for higher wages in the current labor market, particularly given the rising minimum wage and competition for workers in retail. Therefore, while this rate may attract applicants, it might struggle to retain talent in the long run.

Job description:

As a Sales Advisor, you will play a key role in delivering exceptional customer service by warmly welcoming and guiding customers throughout the store. Your primary responsibilities will include actively promoting our range of products and providing customers with the support and information they need to enhance their shopping experience. Leveraging your expertise in fashion and product knowledge, you will ensure that customers receive relevant guidance tailored to their needs.

In this dynamic environment, your typical day may involve the following responsibilities:

Customer Sales & Profit

• Deliver outstanding customer service by welcoming and guiding customers through the store and the OMNI experience, where applicable, while providing direct assistance.
• Engage in meaningful conversations with customers to ensure an exceptional service experience.
• Familiarize customers with our fashion trends, stories, and products across all store areas.
• Effectively promote and sell our products to customer segments.
• Actively encourage customers to join our Customer Loyalty App (Hello Member) and participate in our in-store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Collaborate with store management to support commercial and operational actions to meet sales targets.

Fashion & Trend Awareness

• Stay informed about the latest fashion trends, styles, brands, competitors, and influencers.
• Utilize your fashion and product knowledge to inform and assist customers effectively.

Team & Development

• Share and retain your service, fashion, and store operations expertise with colleagues.
• Adhere to all procedures, routines, and legal requirements relevant to the store.
• Foster a culture of feedback to encourage learning and support among team members.
• Participate in available onboarding processes, training, and courses that will enhance your role and professional growth.

Retail Operations/Visual & Commercial Execution

• Manage the full garment cycle, from unpacking and replenishing to steaming and ensuring proper care.
• Maintain the fitting room and checkout areas according to best practices and procedures.
• Contribute to a clean, organized sales floor and back-of-house environment, including stockrooms.
• Ensure attractive merchandise displays that align with visual and commercial guidelines.
• Monitor stock levels and follow replenishment routines on the sales floor to optimize product availability.
• Maintain best practices for in-store OMNI services and related technology (e.g., Instore Care App, Click & Collect, Smart Store).
• Assist with store opening and closing procedures.
• Comply with all health and safety guidelines and legal requirements relevant to your role.

Qualifications

• As a Sales Advisor, you possess a genuine passion for fashion and the products we offer in-store.
• You are motivated by delivering exceptional customer experiences.
• Strong communication, creativity, curiosity, and adaptability are integral to your approach.
• You thrive in a collaborative and dynamic environment.
• Previous experience in sales and customer service within fashion, retail, or other service-oriented industries is essential.

Why You’ll Love Working at H&M

• We celebrate diverse backgrounds, encompassing race, ethnicity, gender, age, religion, sexual orientation, and disability.
• As a values-driven organization, we uphold our seven unique values that have contributed to our success for over 75 years.
• You will have the opportunity to engage in our Colleague Resource Groups (CRGs) for community and networking support.
• Our inclusive culture encourages you to bring your authentic self to work.
• Enjoy access to a vast global talent community where career growth and aspirations are limitless.
• We prioritize your overall well-being and offer comprehensive benefits, including health insurance, wellness and family support programs, a company-matched retirement plan, paid leave, and paid time off for community service.
• Express your personal style with our employee discount at H&M, as well as other affiliated brands like & Other Stories and COS.

Additional Information
This position is classified as hourly, non-exempt, with a compensation rate starting at $15.00 per hour. This job posting highlights core responsibilities and qualifications and may not encompass all duties and tasks assigned by H&M. The posted compensation range reflects the company’s assessment at the time and may vary based on candidate qualifications.

H&M is committed to providing reasonable accommodations to applicants with disabilities. If you require assistance during the application or interview process, please contact us.

Benefits
We offer our employees attractive benefits with extensive global development opportunities, including a staff discount that can be used across all H&M Group brands. Employees are also included in the H&M Incentive Program. Local markets may offer competitive perks and benefits that can differ by employment type and location.

Inclusion & Diversity
H&M is dedicated to fostering inclusive, diverse, and equitable workplaces. We believe that a diverse workforce positively impacts our ability to address challenges and collaborate effectively. We kindly request that you do not submit a cover letter with your application to ensure a fair recruitment process, as they often contain potentially bias-triggering information.

Company Description
H&M is a fashion brand committed to providing the latest styles and inspiration, featuring unique designer collaborations and affordable essentials. Our business philosophy centers on delivering fashion and quality at the best price while adhering to sustainable practices.

Store Roles Assessment
We utilize automated decision-making tools for skill-based recruitment at some of our locations. Your responses will be assessed based on predefined criteria to ensure a fair evaluation of your skills and fit for the role. This process includes human oversight and has been audited for compliance with New York legislation. Should you have any concerns regarding the assessment method, alternative assessment options are available upon request. Please contact us to discuss your needs.

Job Posting Date: Sun, 09 Mar 2025 07:37:20 GMT

Apply now!