Retail Customer Experience Supervisor-TJX Companies

Chillicothe, OH
March 10, 2025
Part Time
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Average Pay*: $15 - $22
*average hourly rate for this position in your area
Deadline date:
$13 - $6

Job Description

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Job Title: Retail Customer Experience Supervisor

Company: TJX Companies

Location: Chillicothe, OH

Pay: $13 – 13.5 per hour

AI Pay Analysis: The hourly rate of $13 to $13.50 for a “Retail Customer Experience Supervisor” in Chillicothe, OH, appears to be below the industry standard for similar roles. As of 2023, the average pay for retail supervisors in the U.S. typically ranges from $15 to $20 per hour, depending on factors such as experience, company size, and specific job responsibilities. Given that Chillicothe has a lower cost of living compared to larger metropolitan areas, the offered wage may be somewhat more competitive locally; however, it still falls short of broader market expectations for the role, potentially impacting employee retention and satisfaction.

Job description:

Style is abundant across our more than 1,000 TJ Maxx stores. While each location features a unique array of products, we share a collective dedication to the excitement of the find. Our offerings range from high-fashion items off the runway to eye-catching jewelry, adding delightful surprises to everyday shopping. Working here is equally dynamic and supportive; each shift presents a new opportunity to Discover Different.

Opportunity: Contribute to the Growth of Your Career

In this role, you will be primarily responsible for fostering an exceptional customer experience by leading a team of Associates at the front of the store. Your focus will be on ensuring prompt and courteous service while actively promoting our loyalty programs. By setting an example through your engagement with customers and maintaining a clean and organized store, you will embody the standard of outstanding customer service.

Key Responsibilities:

  • Cultivate a positive experience for both internal and external customers.
  • Uphold a culture of honesty and integrity, maintaining confidentiality.
  • Take an active role in training and mentoring Associates on front-end principles.
  • Guide and coach Associates in personalizing the customer experience and promoting loyalty programs.
  • Oversee register assignments, provide POS coverage support, and manage break schedules for all Associates.
  • Address customer concerns promptly to ensure a positive shopping experience.
  • Ensure Associates complete tasks according to the store plan, prioritizing as necessary.
  • Communicate effectively and accurately with management and Associates regarding priorities and provide regular progress updates.
  • Give and receive recognition and constructive feedback proactively.
  • Collaborate with management to identify Associate training requirements for increased effectiveness.
  • Ensure compliance with all labor laws, policies, and procedures.
  • Advocate for credit and loyalty programs.
  • Support store shrink reduction initiatives and participate in related programs.
  • Promote safety awareness and help maintain a safe working environment.
  • Perform other duties as assigned.

Who We Are Looking For:

  • Flexibility to work a varied schedule, including nights and weekends.
  • Strong understanding of merchandising techniques.
  • Ability to manage multiple tasks efficiently.
  • Excellent communication and organizational skills, with a keen attention to detail.
  • Capacity to respond effectively to changing circumstances or unexpected situations.
  • A collaborative team player who works well with colleagues and supervisors.
  • Capability to train and develop others.
  • A minimum of one year of retail experience and six months of leadership experience.

Benefits Include:

  • Associate discount, Employee Assistance Program (EAP), smoking cessation support, bereavement leave, 401(k) Associate contributions, childcare and cell phone discounts, pet and legal insurance, credit union, and referral bonuses.
  • Eligible participants may also access additional benefits, including a 401(k) match, medical/dental/vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short/long-term disability, paid parental leave, paid time off for holidays, vacation, and sick leave, auto/home insurance discounts, scholarship programs, and adoption assistance.

All benefits are provided in accordance with the terms of the applicable plans and may change over time. For more information, please contact your TJX representative.

This position offers a starting pay range of $13.00 to $13.50 per hour. Actual starting pay will be determined by a variety of factors, including relevant skills, qualifications, and experience.

We welcome applications from individuals with arrest or conviction records. At TJ Maxx, there is immense potential to discover something new each day. Every new day brings fresh merchandise and an opportunity to redefine retail. Discover Different reflects our desire for team members to bring their unique selves and personal style to work, much like our Associates throughout the entire TJX family, which encompasses Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means valuing diversity and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Job Posting Date: Sun, 09 Mar 2025 06:26:56 GMT

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