Customer Experience Coordinator Part Time-TJX Companies

Job Description

Job Title: Customer Experience Coordinator Part Time

Company: TJX Companies

Location: South Euclid, OH

Pay: $13 – 13.5 per hour

AI Pay Analysis: The hourly rate of $13 to $13.50 for a “Customer Experience Coordinator Part Time” position in South Euclid, OH, is below the industry standards, which typically range from $15 to $20 per hour for similar roles in customer service and experience coordination, particularly in urban areas and with regional cost-of-living considerations. While this wage might be acceptable for entry-level positions or in regions with lower living costs, it generally falls short of attracting candidates with relevant experience and skills. Therefore, this compensation appears less competitive in the current job market and may limit the pool of qualified applicants.

Job description:

Style is never in short supply at our over 1,000 TJ Maxx locations. Each store may feature diverse products, but we share a unified commitment to delivering the thrill of the find. From runway designs to striking jewelry, we present exhilarating surprises that transform the everyday into something special. Similarly, our work environment is dynamic yet always supportive, where each shift represents a new opportunity to Discover Different.

Opportunity: Contribute to Your Career Growth

In this role, you will be responsible for cultivating an exceptional customer experience. You will oversee a team of Associates at the front of the store, ensuring prompt and courteous customer service while promoting our loyalty programs. By leading through example, you will engage with customers and maintain a clean, organized store, serving as a model for outstanding customer service.

Key Responsibilities:

• Foster a positive experience for both internal and external customers.
• Uphold a culture of honesty and integrity; maintain confidentiality.
• Actively participate in the training and mentoring of Associates on front-end principles.
• Coach Associates on personalizing the customer experience and promoting loyalty programs effectively.
• Manage register assignments, oversee POS coverage needs, and coordinate breaks for all Associates.
• Promptly address customer concerns and issues, ensuring a positive customer outcome.
• Ensure Associates execute tasks in alignment with the store plan and prioritize effectively as needed.
• Communicate clearly with management and Associates regarding priorities; provide timely progress updates.
• Provide and receive recognition and constructive feedback.
• Collaborate with Management to identify training needs for Associates to enhance their effectiveness.
• Ensure compliance with all labor laws, policies, and procedures.
• Promote credit and loyalty programs strategically.
• Support initiatives aimed at reducing store shrink.
• Advocate for safety awareness and maintain a secure environment.
• Perform additional duties as assigned.

Who We Are Looking For: You!

• Flexibility to work a varying schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to manage multiple tasks effectively.
• Excellent communication and organizational skills, with a keen eye for detail.
• Capacity to adapt to changes in direction or unexpected situations.
• Team-oriented, working productively with peers and supervisors.
• Capability to provide training to others.
• A minimum of 1 year of retail experience, including 6 months of leadership experience.

Benefits Include:
Associate discount; Employee Assistance Program; smoking cessation support; bereavement leave; 401(k) with Associate contributions; discounts on child care and cell phones; pet and legal insurance; credit union access; and referral bonuses. Additionally, those meeting service or hours requirements may be eligible for 401(k) matching; medical/dental/vision coverage; Health Savings Account; flexible spending accounts for healthcare; life insurance; both short- and long-term disability benefits; paid parental leave; holidays, vacation, and sick leave; auto/home insurance discounts; and a scholarship program as well as adoption assistance. All benefits are provided in accordance with the terms of the applicable plan or program and may change over time. For more information, please contact your TJX representative.

This position offers a starting pay range of $13.00 to $13.50 per hour. Actual starting pay may vary based on relevant skills, qualifications, and experience.

We are committed to considering applicants with arrest or conviction records for employment. At TJ Maxx, there is tremendous potential to discover something new. Each day brings new merchandise and a fresh opportunity to reimagine retail. We encourage you to bring your authentic self and your unique sense of style to work every day, just as our Associates do throughout the TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

We celebrate the unique differences and perspectives of every individual. All applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are available for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Job Posting Date: Sun, 09 Mar 2025 23:08:07 GMT

Apply now!