Shelter Support Specialist-Entech Staffing Solutions
Job Description
Job Title: Shelter Support Specialist
Company: Entech Staffing Solutions
Location: Pontiac, MI
Pay: $16 per hour
AI Pay Analysis: An hourly rate of $16 for a Shelter Support Specialist in Pontiac, MI, falls well below the industry standard for similar roles, which typically range from $18 to $25 per hour, depending on experience and qualifications. While this position generally requires skills in crisis management, case coordination, and supportive counseling, the pay reflects a lower end of the spectrum, potentially affecting recruitment and retention of qualified candidates. In the context of the cost of living in Michigan and the responsibilities associated with this role, the offered rate may be considered non-competitive, suggesting a need for adjustment to attract skilled professionals.
Job description:
Entech Staffing Solutions is seeking a dedicated and compassionate Shelter Support Specialist to join our Emergency Shelter Program team in Pontiac. This vital position is crucial in ensuring the safety, security, and well-being of residents, while also providing essential front desk support and maintaining a clean and welcoming environment. We invite you to apply if you are passionate about making a meaningful impact in the lives of individuals experiencing homelessness and possess strong customer service and conflict resolution skills.
Responsibilities:
Resident Safety & Security:
- Monitor shelter grounds and utilize video surveillance to ensure the safety of residents.
- Build rapports with residents in motels and onsite units.
- Respond to resident requests, assist with conflict resolution, and manage crisis situations.
- Conduct weekly inspections of onsite units and document findings.
Front Desk & Administrative Support:
- Provide professional front desk support, including answering phones and greeting residents, visitors, and volunteers, while screening individuals entering the building.
- Perform light clerical tasks such as photocopying and data entry.
- Accurately and timely complete paperwork and data entry, including HMIS, Link2Feed, daily call logs, stats sheets, and client records.
- Assist with coordinating resident move-ins and exits.
Direct Resident Support:
- Assist in delivering meals and essential items to shelter residents (ability to lift 20+ lbs required).
- Provide light on-site services, such as collecting paperwork and answering general inquiries, while ensuring resident privacy.
- Assist with cleaning and preparing client living quarters for new residents.
Team Collaboration & Professional Development:
- Engage in staff and team meetings.
- Attend training sessions and workshops to enhance professional skills.
- Execute additional tasks as assigned by the supervisor.
Crisis Management:
- Respond to crisis calls from individuals in the community seeking emergency shelter.
- Uphold and enforce program policies and procedures.
Requirements:
- High School Diploma (minimum); an Associate’s Degree in mental health, social work, or hospitality is preferred.
- Professional or personal experience with homelessness.
- Experience working with low-income individuals and families.
- Knowledge of the social services landscape in Oakland County and surrounding areas is preferred.
- Demonstrated ability to maintain strong professional and personal boundaries.
- Proficiency in Microsoft Office Suite and Google Apps.
- Strong organizational, communication, and conflict resolution skills.
- Availability to work evenings, late nights, weekends, and some holidays.
- Reliable transportation and a valid driver’s license.
- Excellent customer service skills.
- A proactive "can do" attitude and a commitment to teamwork.
Schedule:
- Training: 9:00 AM – 5:00 PM (initial training period).
- Regular Schedule: Tuesday – Friday, 3:00 PM – 11:00 PM; Saturday, 1:00 PM – 9:00 PM. Option for midnight shift is also available.
Compensation:
- $16.00 per hour.
Apply now!
Job Posting Date: Wed, 12 Mar 2025 07:18:52 GMT
Apply now!
