Night Audit Front Desk Agent-Candlewood Suites Auburn Hills

Job Description

Job Title: Night Audit Front Desk Agent

Company: Candlewood Suites Auburn Hills

Location: Auburn Hills, MI

Pay: $14 – 18 per hour

AI Pay Analysis: The hourly rate of $14 to $18 for a Night Audit Front Desk Agent in Auburn Hills, MI, appears to be on the lower end of the industry standard for similar roles in the region. Typically, night audit positions in Michigan tend to pay between $15 and $22 per hour, depending on factors such as the size of the employer, the level of experience required, and the specific duties involved. While the offered range could attract entry-level candidates, it may not be competitive enough to retain experienced professionals or attract applicants in a tight labor market. Overall, this pay range may require reevaluation to align more closely with market expectations and ensure it attracts quality talent.

Job description:
As a Night Guest Services Agent, you will play a pivotal role in providing exceptional customer service, ensuring a memorable experience for guests during their stay. Your key responsibilities will include:

– Warmly greeting guests and efficiently managing the registration process. This includes inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, supplying welcome packets, and ensuring guests are oriented with their room locations or assisted by a bell person.

– Assisting guests with the check-out process, which encompasses ensuring accurate billing for rooms and services, utilizing the point-of-sale system, managing transactions that include cash handling, processing credit and debit cards, recording various forms of payment, exchanging foreign currency, providing change, and managing gift certificates and cards.

– Demonstrating comprehensive knowledge of hotel features, including room categories, rates, packages, promotions, local area information, and delivering informative answers to guest inquiries.

– Employing effective upselling techniques to promote hotel services and facilities with the aim of maximizing room occupancy.

– Addressing guest inquiries and requests while resolving issues promptly, courteously, and efficiently.

– Managing guest complaints through thorough research and negotiation to ensure guest satisfaction.

– Receiving and relaying messages to guests as necessary.

We seek candidates who resonate with our long-standing commitment to excellence, which has defined Hilton since its inception in 1919. Our team members embody our Vision, Mission, and Values, characterized by:

– Hospitality: A passion for delivering extraordinary guest experiences.
– Integrity: A commitment to doing the right thing at all times.
– Leadership: A dedication to leading both within the industry and in local communities.
– Teamwork: A spirit of collaboration in all endeavors.
– Ownership: A sense of accountability for actions and decisions.
– Urgency: A disciplined approach to our tasks and responsibilities.

This position offers both full-time and part-time schedules, with compensation ranging from $14.00 to $18.00 per hour.

Benefits include:
– Employee discounts
– Flexible scheduling options
– Health insurance coverage

Work schedules will encompass 8-hour shifts, requiring availability for day shifts, night shifts, holidays, weekends, and weekdays.

To ensure the safety of our staff, we have implemented COVID-19 safety measures, including the installation of plexiglass barriers at front desk counters and the provision of necessary personal protective equipment such as gloves, masks, hand sanitizer, and disinfecting wipes to maintain clean workstations.

Work is conducted at a single location, with hours specifically from 11 PM to 7 AM. We adhere to strict COVID-19 precautions, including the installation of plastic shields at workstations, enforcement of social distancing guidelines, and thorough sanitization, disinfecting, and cleaning procedures.

Job Posting Date: Mon, 10 Mar 2025 23:40:57 GMT

Apply now!