Member Services Rep Part Time Evening – 4p to 10p-Planet Fitness

Job Description

Job Title: Member Services Rep Part Time Evening – 4p to 10p

Company: Planet Fitness

Location: Englewood, OH

Pay: $11 per hour

AI Pay Analysis: An hourly rate of $11 for a part-time Member Services Representative role in Englewood, OH, falls below the average wage for similar positions in the region and industry. As of 2023, the typical hourly pay for customer service roles, particularly in the evening or flexible scheduling, often ranges from $12 to $18 per hour, depending on experience and specific company standards. Considering the cost of living in Ohio and the demand for customer service roles, this rate may not be competitive, potentially affecting applicant interest and retention. Overall, $11 per hour is likely to be perceived as insufficient for attracting and retaining qualified candidates in this field.

Job description:
We are seeking a dedicated and motivated Member Services Representative to join our team during evening hours on a part-time basis. In this role, you will play a crucial part in delivering superior customer service to Planet Fitness members, prospective members, and guests, ensuring a truly exceptional “Judgement Free” experience. We encourage bilingual candidates fluent in English and Spanish to apply.

Key Responsibilities:

Customer Service/Front Desk Activities:
– Warmly greet members and guests, providing exceptional customer service to create a comfortable and welcoming environment.
– Answer phone calls with a friendly demeanor, assisting callers with a variety of inquiries.
– Manage member check-ins, conduct tours, enroll new members, log amenities, and communicate updates and events to members and guests.
– Address member questions and concerns promptly and professionally.
– Process beverage or merchandise purchases using the point-of-sale system.
– Utilize the POS system for tasks including issuing new membership cards, updating addresses, and addressing billing or payment inquiries.

Club Cleanliness and Maintenance:
– Maintain a clean and orderly front desk area and lobby, going above and beyond to uphold our high standards.
– Perform regular cleaning and upkeep throughout the facility, including mopping spills, removing trash, cleaning windows and mirrors, and re-racking weights.
– Ensure all exercise equipment and tanning beds are cleaned regularly.
– Conduct routine cleaning and stocking of restrooms and wet areas.

Qualifications & Requirements:
– Candidates must undergo a 7-year criminal background check within the first week of hire, with continued employment contingent upon a satisfactory outcome.
– Possess exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues, consistently exceeding expectations.
– Previous customer service experience is preferred.
– Applicants must be at least 18 years of age.
– A high school diploma or GED equivalent is required.
– Maintain an upbeat, positive, and professional attitude.
– Punctuality and reliability are essential.
– Obtain and maintain CPR/AED certification within the timeframe required by the company, while being physically able to perform CPR/AED in an emergency.

Physical Demands/Requirements:
– Ability to walk and stand for extended periods, frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motions.
– Occasionally lift, carry, push, and/or pull moderate weights (up to 50 lbs).
– Capacity to engage in conversation consistently in person or by phone during shifts.
– Maintain the physical ability to administer CPR in the event of a medical emergency.
– Have normal vision capabilities, with or without correction.
– Possess normal hearing capabilities, with or without correction.

Why Join Planet Fitness?
– Contribute to transforming lives every day by helping us create a healthier planet.
– Work alongside a talented and dynamic team of professionals.

Additional Benefits:
– Comprehensive Medical, Dental, and Vision Insurance
– Paid Time Off (PTO)
– Complimentary Black Card Membership
– 401(K) and Roth Retirement Savings Plans
– Flexible Spending Accounts for Healthcare and Dependent Care
– Short-Term Disability, Long-Term Disability, Life Insurance, and other benefits

Note: We participate in E-Verify for all Utah locations.

Job Posting Date: Sun, 09 Mar 2025 08:56:04 GMT

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