Order Entry Pharmacy Technician-Actalent

Job Description

Job Title: Order Entry Pharmacy Technician

Company: Actalent

Location: Troy, OH

Pay: $16 – 18 per hour

AI Pay Analysis: The hourly rate of $16 to $18 for an “Order Entry Pharmacy Technician” in Troy, OH, appears to align with industry standards, though it may be on the lower end depending on specific factors such as experience, certifications, and responsibilities associated with the role. As of late 2023, pharmacy technicians in the Midwest typically earn between $15 to $25 per hour, with variations based on location and demand; thus, while this rate is competitive for entry-level positions, experienced technicians may seek higher compensation. Overall, the offered hourly rate is reasonable but might need adjustment to attract more skilled candidates in a competitive job market.

Job description:

We are actively seeking dedicated and detail-oriented Order Entry Pharmacy Technicians to join our esteemed team. This pivotal role focuses on various data entry responsibilities within our pharmacy system, ensuring the precise and prompt input of prescription and patient information. The position offers a range of shifts: 1st shift (9:00 AM – 5:30 PM), 2nd shift (3:00 PM – 11:30 PM), and 3rd shift (10:30 PM – 7:00 AM).

Key Responsibilities:

• Accurately enter new orders, discontinuations (DCs), and STAT orders into the pharmacy system.
• Manage Accuflow Change logs, mail order entries, CII evaluations, work queues, blister management, and patient admissions.
• Ensure the timely and precise input of prescription and patient information utilizing the pharmacy computer system, Framework/DocuTrack.
• Investigate, follow up on, and resolve discrepancies in prescription and patient data entries.
• Address order discrepancies with customers, including challenges related to illegible prescriptions and potential medication issues.
• Collaborate actively with Order Entry leadership to meet and exceed department goals and objectives.
• Contribute to the assessment and continuous enhancement of client services, policies, and procedures.
• Build and maintain effective working relationships with colleagues and customers.
• Respond to customer inquiries via telephone, delivering exemplary customer service to fulfill their needs.

Essential Skills:

• Proficient data entry skills.
• Experience in customer support within a pharmacy setting (registered or non-registered).
• Strong customer service aptitude.
• Call center experience is preferred.
• Familiarity with pharmacy practices.
• Typing proficiency.
• Retail pharmacy experience is advantageous.

Additional Skills & Qualifications:

• Previous experience in customer support or within a pharmacy environment is required.

Work Environment:
The work setting is a closed-door pharmacy where technicians primarily interact with customers via phone as opposed to in-person. Technicians are expected to work one weekend every other week, with a corresponding day off during the week following a weekend shift. They will also be required to work three out of six holidays each year. The dress code is professional, allowing for scrubs or business casual attire paired with comfortable, clean tennis shoes. Order entry and customer care tasks are performed solely on a computer with the use of a headset. Proficiency with computers, headset usage, and multitasking is highly beneficial. The facility is kept in a pristine and organized state, featuring a front desk, an office area designated for order entry and pharmacists, an operations floor complete with automated equipment and refill shelves, computer screens displaying orders, an IV room, and a break room stocked with coffee, water, and snacks available for purchase.

Pay and Benefits:
The compensation for this role ranges from $16.00 to $18.00 per hour. Eligibility requirements may apply to certain benefits and are subject to your job classification and length of employment. Benefits can change and may be contingent upon specific elections, plans, or program terms. Eligible benefits for this temporary position may include:

• Medical, dental, and vision coverage
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan with both pre-tax and Roth post-tax contribution options
• Voluntary Life and AD&D insurance for both the employee and dependents
• Short-term and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off/Leave (PTO, Vacation, or Sick Leave)

Workplace Type:
This position is entirely onsite in Troy, Ohio.

Application Deadline:
The anticipated closing date for this position is March 14, 2025.

About Actalent:
Actalent is a global leader in engineering and sciences services and talent solutions. We assist visionary companies in advancing their engineering and science initiatives by providing access to specialized experts who drive scale, innovation, and speed to market. Boasting a network of nearly 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent supports numerous Fortune 500 companies.

Diversity, Equity & Inclusion:
At Actalent, we view diversity and inclusion as essential to fostering equity and success among our team members. Our commitment to diversity, equity, and inclusion is deeply ingrained in our culture through:

• Recruiting diverse talent
• Cultivating an inclusive atmosphere through ongoing self-reflection
• Establishing a culture of care, engagement, and recognition with clear outcomes
• Providing growth opportunities for all employees

The company is an equal opportunity employer, considering all applications without bias regarding race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other federally protected characteristic. If you require a reasonable accommodation, such as adjustments to the job application or interview process due to a disability, please email us for alternative accommodation options.

Job Posting Date: Sun, 02 Mar 2025 02:40:14 GMT

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