Part-Time Customer Experience Coordinator-TJX Companies

Rossford, OH
March 15, 2025
Part Time
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Average Pay*: 15 - 20 dollars per hour
*average hourly rate for this position in your area
Deadline date:
$13

Job Description

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Job Title: Part-Time Customer Experience Coordinator

Company: TJX Companies

Location: Rossford, OH

Pay: $13 – 13.5 per hour

AI Pay Analysis: The hourly rate of $13 – $13.50 for a Part-Time Customer Experience Coordinator in Rossford, OH, is on the lower end of the spectrum when compared to industry standards for similar roles. As of 2023, customer service coordinators in the U.S. typically earn around $15 to $20 per hour, depending on experience and location, with larger cities generally paying more. Additionally, the cost of living in Ohio is lower than in many coastal states, but wages in customer service roles can still reflect the need for competitive compensation to attract qualified candidates. Therefore, while the offered rate may meet minimum wage requirements, it may not be sufficiently competitive to entice experienced applicants in the customer service field.

Job description:

Style is always in demand at our diverse portfolio of over 1,000 TJ Maxx stores. While our locations offer a variety of products, they share a unified dedication to the excitement of discovering unique items. From high-fashion designers to striking jewelry, we provide delightful surprises that make everyday life a bit more enjoyable. Joining our team offers a similarly dynamic atmosphere—constantly evolving yet consistently supportive. Each shift presents a new opportunity to "Discover Different."

Opportunity: Elevate Your Career Growth

In this role, you will be responsible for fostering an exceptional customer experience. You will oversee a team of Associates at the front of the store, ensuring prompt and courteous service while actively promoting our loyalty programs. By leading with enthusiasm and engaging directly with customers, you will help maintain a clean and organized shopping environment, exemplifying outstanding customer service.

Key Responsibilities:

  • Cultivate a positive experience for both internal and external customers.
  • Foster a culture of honesty and integrity, upholding confidentiality at all times.
  • Actively participate in the training and mentoring of Associates on front-end principles.
  • Guide Associates in personalizing the customer experience and promoting loyalty programs.
  • Efficiently assign registers, assist with POS coverage needs, and coordinate breaks for all Associates.
  • Promptly address customer concerns and issues to ensure a favorable customer experience.
  • Ensure the team executes tasks and activities as outlined in the store plan, prioritizing as necessary.
  • Communicate effectively with both management and Associates while setting and addressing priorities, providing regular progress updates.
  • Embrace the recognition and constructive feedback received.
  • Collaborate with management to identify Associate training needs for improved performance.
  • Ensure compliance with all labor laws, policies, and procedures.
  • Advocate for and promote credit and loyalty programs.
  • Support and engage in store shrink reduction initiatives.
  • Champion safety awareness and maintain a secure shopping environment.
  • Perform other duties as assigned.

Who We Are Looking For:

  • Flexible availability, including nights and weekends.
  • Strong understanding of merchandising techniques.
  • Ability to manage multiple tasks concurrently.
  • Excellent communication and organizational skills with keen attention to detail.
  • Adaptable to changes in direction or unexpected situations.
  • A collaborative team player who works effectively with colleagues and supervisors.
  • Experience and capability in training others.
  • Minimum of 1 year of retail experience and 6 months of leadership experience.

Benefits Include:

Employee discount; Employee Assistance Program; smoking cessation support; bereavement leave; 401(k) with associate contributions; discounts on childcare and cell phone plans; pet and legal insurance; credit union membership; and referral bonuses. Employees who meet service or hours requirements may also be eligible for additional benefits such as a 401(k) match, medical/dental/vision coverage, Health Savings Account options, life insurance, short/long-term disability, paid parental leave, paid holidays/vacation/sick days, auto and home insurance discounts, and scholarship programs as well as adoption assistance. All benefits are subject to the terms of applicable plans and may be updated periodically.

The starting pay for this position ranges from $13.00 to $13.50 per hour. Actual starting pay is determined by various factors, including relevant skills, qualifications, and experience.

We welcome applicants with arrest or conviction records for employment consideration. At TJ Maxx, the potential to uncover new experiences is limitless. Each new day brings fresh merchandise and an opportunity to reimagine what retail can be. "Discover Different" means we encourage you to bring your whole self and unique style to work, just as our Associates do across the TJX family—including Marshalls, HomeGoods, Sierra, and Homesense.

"Discover Different" also reflects our commitment to embracing diversity and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We strive to provide reasonable accommodations to qualified individuals with disabilities, in compliance with the Americans with Disabilities Act and applicable state and local laws.

Job Posting Date: Fri, 14 Mar 2025 23:05:47 GMT

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