Spa Sales Associate-Hand & Stone – New Albany/Gahanna/Dublin

Job Description

Job Title: Spa Sales Associate

Company: Hand & Stone – New Albany/Gahanna/Dublin

Location: Columbus, OH

Pay: $14 – 17 per hour

AI Pay Analysis: The hourly rate of $14 to $17 for a “Spa Sales Associate” in Columbus, OH, is generally considered competitive but may be slightly below average when compared to industry standards in larger urban areas or regions with a higher cost of living. According to industry reports and local wage data, similar roles in the spa and wellness industry typically range from $15 to $22 per hour, depending on experience and specific job responsibilities. While the offered rate is within the lower to mid-range for the area, it may appeal to entry-level candidates or those seeking flexible part-time work. Overall, it reflects the economic conditions of Columbus but may require further enhancement to attract more experienced professionals.

Job description:

Benefits:

• 401(k) plan
• Performance-based bonuses
• Dental insurance coverage
• Employee discounts
• Complimentary uniforms
• Health insurance options
• Opportunities for career advancement
• Paid time off
• Comprehensive training and development programs
• Vision insurance coverage

Hand and Stone Massage and Facial Spa in New Albany is strategically located off Route 161 in the newly developed Hamilton Square, providing convenient access from various regions in central Ohio. New Albany boasts a prestigious reputation as a well-established community, continually recognized as one of the fastest-growing suburbs in the state. The community actively promotes healthy living, making it an ideal setting for our Hand and Stone location.

Since its opening in November 2020, the New Albany location has rapidly ascended to become one of the leading franchise spas in central Ohio, achieving notable accolades such as Hand and Stone’s Fast Track Award in 2021 and Rookie of the Year in 2022.

We invite skilled, organized, and passionate individuals to become a part of our exceptional Hand and Stone team. Our commitment lies in fostering the success of our staff members, supporting your journey to learn, grow, and excel. We continually introduce innovative services, products, and techniques as the industry evolves, and we welcome applicants of all experience levels in sales to join us in delivering exceptional customer service and experiences to our valued clients.

Job Responsibilities:

• Achieve sales goals for memberships, gift cards, and service enhancements.
• Communicate effectively with clients, service providers, fellow sales associates, and management.
• Schedule and confirm appointments while efficiently managing the appointment calendar.
• Demonstrate a strong commitment to promoting the health benefits of regular spa visits.
• Provide a warm welcome to clients during their check-in and check-out processes.
• Stay informed about current offers, products, services, and procedures relevant to Hand and Stone.
• Follow designated sales scripts for memberships and gift cards.
• Offer tailored recommendations for service enhancements.
• Become proficient in performing Hand and Stone’s signature services.
• Maintain accurate treatment records for all clients.
• Engage proactively with customers and the local community to drive sales.
• Adhere to all sanitation standards and protocols throughout the year.
• Assist management and service providers as needed to enhance customer experience and uphold business integrity.
• Responsively listen to and incorporate client feedback.
• Preserve a professional appearance and a clean work environment.
• Contribute positively to personal development, the spa team, and the overall community.
• Participate in various spa challenges designed to promote incentives, bonuses, and other rewards.
• Oversee front desk operations and act as a liaison between service providers and management as necessary, including resolving customer conflicts.

Job Qualifications:

• Experience in sales and/or customer service; previous membership sales experience is a plus.
• Exceptional verbal and written communication skills.
• Quick learner with the ability to adapt to diverse situations to achieve desired outcomes.
• Team-oriented mentality coupled with the ability to work independently with minimal supervision.
• Proficient with computers; familiarity with retail sales and appointment booking systems is beneficial.
• Strong organizational and interpersonal skills; adept at multitasking.
• Self-motivated with a genuine desire to assist others.
• Demonstrated strong customer service skills and a solid work ethic.
• Ability to collaborate closely with others towards common objectives.
• Flexible availability, including evenings and weekends, is preferred.
• Professional demeanor and ability to connect with clients on a personal level.
• Eagerness to learn and grow as a professional, employee, and sales expert.
• Attention to detail and capacity to follow instructions meticulously.
• Experience with spa software and operations is advantageous.

Job Environment:

• A modern and professional spa atmosphere designed to make massage and facial experiences accessible and affordable for all.
• A friendly and supportive environment that makes work fulfilling and enjoyable.
• A safe and comfortable workspace where employees feel valued.
• A team-oriented culture that encourages friendly competition, recognizes successes, and offers growth opportunities.
• A goal-oriented spa that provides the resources, knowledge, and training necessary for employee success.
• Flexible yet consistent scheduling and daily routines, along with multiple special events throughout the year to promote the spa and its services.
• A welcoming and respectful organizational hierarchy.
• A workplace filled with dedicated individuals who care deeply about delivering exceptional services, fostering positive client relationships, and supporting one another.
• Leadership committed to employee success, offering resources and pathways to achieve your goals.

Job Incentives:

• Paid time off
• 401(k) participation
• Health, dental, and vision benefits
• Comprehensive training prior to commencement
• Employee rewards program
• Employee referral bonuses
• Complimentary monthly massage or facial services
• Discounts on retail products and services
• Access to member pricing for gift cards
• Provided uniforms
• Flexible scheduling

Pay:

• Competitive hourly base wage plus tiered commission for membership sales.
• Opportunities for rapid tier progression based on performance.
• Performance-based bonus structure.

Job Posting Date: Sat, 01 Mar 2025 05:38:36 GMT

Apply now!