Customer Service – Self Storage Manager-Public Storage

Job Description

Job Title: Customer Service – Self Storage Manager

Company: Public Storage

Location: Farmington Hills, MI

Pay: $15.5 per hour

AI Pay Analysis: The hourly rate of $15.50 for the “Customer Service – Self Storage Manager” position in Farmington Hills, MI, appears to be below competitive standards for this role, particularly in the context of the self-storage industry and the region’s cost of living. According to various salary sources, the typical wage for similar positions generally ranges from $17 to $25 per hour, depending on experience, responsibilities, and local market conditions. In addition, areas with higher living costs tend to offer wages that reflect those expenses, making this rate less appealing to potential candidates and possibly resulting in challenges in attracting qualified applicants. Overall, the compensation may need to be adjusted to align more closely with industry standards and ensure competitiveness in the local job market.

Job description:
Public Storage is the industry leader in self-storage, and we are currently seeking dedicated individuals to join our team. This position offers a competitive hourly wage of $15.50.

Our Total Rewards package includes a variety of benefits designed to support our employees, including:

– Flexible full-time schedules, with hours available between 9:30 AM and 6 PM on weekdays and until 5 PM on weekends.
– Eligibility for full-time benefits upon averaging 20 or more hours per week, which includes:
– Medical, dental, and vision insurance, as well as a 401(k) plan with matching contributions, paid time off, sick leave, and flexible spending accounts.
– Company-paid life and accidental death insurance, along with exclusive discounts from various vendors.
– Mileage reimbursement for travel between properties or other work-related duties.
– Opportunities for performance-based bonuses for Property Managers.

As a Property Manager, you will enjoy a degree of independence while overseeing multiple locations, balancing time spent both indoors and outdoors. Your responsibilities will include:

– Evaluating customer storage needs and recommending appropriate solutions, including the sale of packing and moving supplies.
– Conducting daily inspections of storage units to ensure proper inventory levels and availability for rental.
– Auditing cash drawers and handling bank deposits as part of standard operations.
– Assisting customers with payment reminders and making collection calls when necessary.

Physical requirements for this role include the ability to transport and lift items weighing up to 35 pounds. Property Managers should be prepared to walk around facilities, spending up to 50% of their time outdoors, which may involve climbing stairs and opening large doors. Additionally, performing routine cleaning and maintenance tasks—such as sweeping and mopping interior spaces and ensuring the exterior grounds are well-kept and free of debris—is essential for this role.

Ideal candidates will have experience in customer service-oriented sales environments, such as retail, restaurants, fast food, or other service-based industries. A valid driver’s license and personal vehicle are required for travel between different work locations and for conducting work-related business (mileage reimbursement is available).

Public Storage has been recognized as a Great Place to Work by the Great Place to Work Institute, with accolades for Best Career Growth, ranking in the Top 5% for Work Culture, and Top 10% for Diversity and Inclusion.

We invite you to apply now for an exciting opportunity to join Public Storage and become part of the self-storage industry’s leading team!

Job Posting Date: Fri, 14 Mar 2025 08:36:56 GMT

Apply now!