Full-Time Front Desk Operations Specialist – PM-Shelter Association of Washtenaw County

Job Description

Job Title: Full-Time Front Desk Operations Specialist – PM

Company: Shelter Association of Washtenaw County

Location: Ann Arbor, MI

Pay: $18.75 – 19.75 per hour

AI Pay Analysis: The hourly rate of $18.75 to $19.75 for the role of “Full-Time Front Desk Operations Specialist – PM” in Ann Arbor, MI, appears to be on the lower end of the competitive spectrum for similar positions in the area. According to data from various salary research platforms, the typical hourly wage for front desk administrative roles in Michigan generally ranges from $20 to $25, depending on factors such as experience and specific industry. While this rate might attract candidates seeking entry-level experience, it may not be sufficiently competitive to attract more experienced professionals, especially given the rising costs of living and inflation in urban settings like Ann Arbor.

Job description:
The Shelter Association of Washtenaw County is dedicated to fostering a diverse and inclusive environment and is proud to serve as an equal opportunity employer. We welcome applications from all qualified candidates without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About Us:
An estimated eight million Americans are just one paycheck away from homelessness. In Washtenaw County, approximately 5,000 individuals are currently experiencing homelessness. Established in 1982, the Shelter Association of Washtenaw County (SAWC) serves as the primary provider of emergency shelter and services for individuals facing homelessness in the county. Located at the Robert J. Delonis Center in downtown Ann Arbor, SAWC supports a diverse population, including first-time homeless individuals, veterans, domestic violence survivors, and those grappling with substance abuse or mental health challenges. Our core services include Residential Emergency Shelter, Non-Residential Assistance, Shelter Diversion, Critical-Time Intervention, and Warming Shelter, collectively serving nearly 1,500 individuals annually.

Mission:
Our mission is to end homelessness, one person at a time.

Position Profile:
We are seeking an active member of the Shelter Operations Team responsible for ensuring the effective operation of the shelter floors during assigned shifts. This role encompasses maintaining a safe environment for all guests while executing duties in alignment with the mission of the Shelter Association of Washtenaw County.

Pay & Benefits:
This position is a Full-Time, hourly, non-exempt role with a salary range of $18.75 to $19.75 per hour. The work schedule is from Saturday to Wednesday, with shifts from 2:00 PM to 10:30 PM (8.5 hours including a paid half-hour break). The Shelter Association provides a comprehensive benefits package that includes medical, dental, life, and disability insurance; generous paid time off; flexible spending accounts; and a retirement matching program.

General Responsibilities:
– Uphold SAWC’s mission of ending homelessness.
– Engage with clients in a non-judgmental and ethical manner (in accordance with the NASW Code of Ethics).
– Oversee the operation of various floors within the shelter.
– Supervise and assign roles to volunteers during shifts, ensuring all clients have checked in appropriately.
– Provide empathetic, confidential support and assistance to clients.
– Implement SAWC policies and procedures effectively.
– Record client information and activities in our system with professionalism.
– Handle light cleaning duties within the facility and manage supply orders.
– Welcome and orient new clients to the shelter’s rules and the dynamics of communal living.
– Communicate effectively with management regarding client needs, such as Leaves of Absence, late arrivals, and policy inquiries.
– Maintain punctuality and utilize a time clock to accurately log hours worked.
– Perform additional duties as assigned.

Qualifications:
Candidates should possess an Associate’s Degree, professional certification, or equivalent experience, with preference given to those with related experience. Knowledge in housing, mental health, substance dependency, and poverty issues is beneficial. Experience in social work, social services, or human services is also advantageous.

Additionally, the ideal candidate must demonstrate:
– Ability to work collaboratively as part of a team.
– Sound judgment and clear thinking in crisis situations.
– High cultural competency and an equity-focused lens.
– Awareness of personal boundaries and ethical obligations while prioritizing client needs.
– A commitment to economic justice and civil/human rights.
– Professionalism and maturity in conduct.

Health and Safety during COVID-19:
The Shelter Association prioritizes the health and safety of our clients and staff throughout the COVID-19 pandemic, especially in our work with a vulnerable population. This position necessitates in-person engagement. We have partnered with our local Public Health department to implement robust health and safety measures, including:
– Comprehensive health and safety training for all staff.
– Provision of Personal Protective Equipment (PPE) and training.
– COVID-19 testing for clients and staff.
– Strict cleaning protocols on-site.
– Health screenings as necessary.
– Coordination with local healthcare systems and Public Health authorities.

Application Process:
Interested candidates are encouraged to visit annarborshelter.org/employment to submit their resume and cover letter. Applications can also be submitted directly through job sites. Please note that the application deadline is February 28, 2024. We recommend applying early, as interviews will be conducted on a rolling basis.

Job Posting Date: Fri, 07 Mar 2025 23:37:11 GMT

Apply now!