Client Service Coordinator-HairClub

Cincinnati, OH
March 17, 2025
Full Time
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Average Pay*: 16 to 20
*average hourly rate for this position in your area
Deadline date:
$20 - $20

Job Description

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Job Title: Client Service Coordinator

Company: HairClub

Location: Cincinnati, OH

Pay: $20 per hour

AI Pay Analysis: As of October 2023, an hourly rate of $20 for a Client Service Coordinator in Cincinnati, OH, is generally on the lower end of the salary spectrum for this role. According to various salary aggregation websites, the typical hourly wage for a Client Service Coordinator in that region typically ranges from $17 to $25 per hour, depending on experience, industry, and specific company requirements. While $20 aligns closely with this range, it may not be competitive for attracting talent, particularly if candidates possess relevant experience or specialized skills. Overall, while the rate is within the expected range, it may benefit from an adjustment to better align with industry standards and attract qualified candidates.

Job description:

Make a difference while earning a competitive salary! We offer a base salary, coupled with a consistent schedule that promotes an exceptional work-life balance. Additionally, we provide a comprehensive training program that covers our full range of hair loss solutions.

Our new management team is dedicated to the significance of hair and its impact on happiness, security, and confidence. HairClub presents a variety of hair loss treatments catering to diverse hair types and stages of hair loss, with tailored solutions designed to meet the unique needs of our clients.

In this role, you will engage with clients, prospective clients, and visitors to foster a welcoming atmosphere and assist with scheduling. If you are an energetic, dynamic, and compassionate individual, this opportunity is for you! You will develop meaningful relationships with clients, guiding them through their hair loss journeys.

This position transcends the typical front desk role, offering you the chance to make a profound impact in someone’s life, empowering clients to regain control over their hair loss and restore their confidence.

Major Responsibilities:

  • Greet all clients and visitors promptly with a smile, maintaining a positive attitude while assisting with their requests.
  • Answer incoming calls professionally and efficiently, providing accurate information and directing inquiries to appropriate staff while minimizing disruption to current clients.
  • Accurately document all client transactions by selecting the correct service/product codes and payment methods.
  • Manage scheduling activities effectively, including advance bookings, wait times, service accuracy, appointment accuracy, and confirmations.
  • Support the styling team by assisting with scheduling, documentation, communication of appointment changes, and promoting retail/service add-on sales, along with various administrative tasks.

Perform additional duties as assigned.

Qualifications:

  • Minimum of one (1) year of high-paced guest service experience.
  • Familiarity with point of sale systems or other business software.
  • Professional and timely communication skills with all company personnel.
  • Strong organizational and time management capabilities.
  • Ability to work under pressure and meet time constraints.
  • Self-motivated with the ability to work independently.
  • Maintain a professional image.

Receive industry-leading benefits, which include:

  • The joy of helping individuals feel confident and good about themselves.
  • Access to user-friendly electronic salon scheduling software for seamless appointment scheduling and organization.
  • Paid vacation days, holidays, and personal days from your first day of employment.
  • Comprehensive health benefits including medical, dental, and life insurance.
  • A 401(k) retirement savings plan with company match after one year of employment.
  • Tuition reimbursement after one year of service.
  • Ongoing training provided upon hiring and throughout your career with HairClub.

Are you ready to earn a competitive salary while loving where you work? Apply now!

HairClub is an equal opportunity employer committed to creating an inclusive work environment. We celebrate the unique experiences and perspectives that each employee contributes, striving to foster an environment where our workforce feels respected, valued, and empowered. Our team members are integral in promoting and sustaining an inclusive workplace.

Skills:

  • Exceptional client experience: Novice
  • Professional image: Required

Behaviors:

  • Enthusiastic: Exhibits keen interest and enjoyment.

Motivation:

  • Ability to Make an Impact: Driven to excel through contributions to organizational success.

Job Posting Date: Fri, 28 Feb 2025 06:42:03 GMT

Apply now!

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