Retail Loss Prevention Customer Service Associate II-TJX Companies

Job Description

Job Title: Retail Loss Prevention Customer Service Associate II

Company: TJX Companies

Location: Allen Park, MI

Pay: $13.05 – 18.25 per hour

AI Pay Analysis: The hourly rate of $13.05 to $18.25 for the position of “Retail Loss Prevention Customer Service Associate II” in Allen Park, MI, is somewhat competitive but may vary compared to industry standards. As of 2023, retail loss prevention roles typically see hourly wages that range broadly based on experience, location, and specific responsibilities, often between $14 to $25 in various markets. While the lower end of this range is below the general entry-level pay for similar roles in areas with a higher cost of living, the upper end is closer to average, particularly for those with more experience or specialized skills. Overall, while the offered rate might attract entry-level candidates, it may not fully align with expectations for experienced professionals in the field.

Job description:
Style is never in short supply at our more than 1,000 TJ Maxx stores. Each store offers a diverse array of products while maintaining a shared commitment to the excitement of discovery. From runway designs to striking jewelry, we provide our customers with delightful surprises that enhance their everyday experiences. Working here is just as dynamic and encouraging; every shift presents an opportunity to Explore Different.

Opportunity: Contribute to Your Career Growth

In this role, you will support the District Loss Prevention Manager and Store Management by fulfilling core responsibilities aimed at acting as a visual deterrent against potential theft and dishonesty, which includes the use of a body-worn camera. You will also foster a positive shopping experience for customers and cultivate strong partnerships with store teams and loss prevention. Exercising sound judgment is paramount to ensure personal safety, the safety of others, and the protection of the Company brand. Adherence to Company policies while embodying the culture and values of our organization is essential.

Key Responsibilities:
– Maintain a proper and professional posture in the designated area at the front of the store.
– Serve as a visual deterrent to prevent potential loss and dishonesty.
– Familiarize yourself with the Store Emergency Response Guide.
– Wear a complete, company-approved uniform, including a body-worn camera.
– Greet customers with courtesy and respect.
– Establish and maintain a presence at the front of the store or within a specific department.
– Responsively assist customers by directing inquiries to store management or customer service using a company-issued radio.
– Observe and report any suspicious behavior or critical incidents to loss prevention or store management.
– Conduct a closing safety sweep of the store with a member of management.
– Adhere to all Company Policies and Procedures.
– Document required incidents in AIIM Case Management.
– Perform additional duties as assigned.

Who We Are Looking For: You!
– Strong verbal and written communication skills.
– Sound decision-making abilities.
– Initiative and the capacity to perform well independently.
– Effective prioritization, organization, and time management skills.
– Ability to stand for extended periods.
– 0-2 years of retail or security experience.

Benefits Include:
An associate discount; Employee Assistance Program (EAP); smoking cessation programs; bereavement leave; 401(k) associate contributions; discounts for childcare and cell phone services; pet and legal insurance; access to a credit union; referral bonuses. Employees who meet service or hour requirements may also qualify for a 401(k) match; medical, dental, and vision insurance; Health Savings Account (HSA); healthcare Flexible Spending Account (FSA); life insurance; short/long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship programs; and adoption assistance. All benefits are provided in accordance with the terms of the applicable plans and may change periodically. For more information, please contact your TJX representative.

The starting pay range for this position is $13.05 to $18.25 per hour. Actual starting pay is determined by a variety of factors, including relevant skills, qualifications, and experience. Applicants with arrest or conviction records are welcome to apply for employment.

At TJ Maxx, there is tremendous potential to discover something new. Each day brings fresh merchandise and an opportunity to redefine retail. “Discover Different” signifies our desire for you to bring your whole self and unique sense of style to work every day, just as Associates across the TJX family—including Marshalls, HomeGoods, Sierra, and Homesense—do. “Discover Different” also reflects our commitment to embracing diversity and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Additionally, we provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Job Posting Date: Tue, 18 Mar 2025 23:47:58 GMT

Apply now!