Records Court Clerk – FOC-Ingham County Human Resources

Job Description

Job Title: Records Court Clerk – FOC

Company: Ingham County Human Resources

Location: Lansing, MI

Pay: $43743.08 per year

AI Pay Analysis: To evaluate the hourly rate of $43,743.08 per year (approximately $21.01 per hour) for a “Records Court Clerk – FOC” role in Lansing, MI, it is essential to consider the average wages for similar positions in the region. As of 2023, court clerks in Michigan generally earn between $16 to $24 per hour, depending on experience and specific job requirements, which suggests that this hourly rate is on the lower end of the scale. While it may be competitive for entry-level positions or smaller jurisdictions, it could be less appealing compared to larger entities or those with more significant responsibilities. Overall, while the compensation is within the general range for clerical roles, it may not be considered highly competitive for experienced candidates or those seeking geographical parity with larger metropolitan areas.

Job description:

Under the supervision of the Records Supervisor, this role involves the review, interpretation, and processing of new and amended orders. Responsibilities include adjusting accounts, scheduling future account modifications, and determining charging rates as specified by the orders. The position requires the creation and updating of computer files, as well as the entry of new cases into the Michigan Child Support Enforcement System. The incumbent will also be responsible for adjusting accounts and corresponding with clients regarding any changes. Additional duties include answering departmental phone calls and providing backup support to both the Front Desk Receptionist and Cashier.

Essential Functions:

• Review, interpret, and process new and amended orders.
• Create and update electronic data files, which encompass the establishment and adjustment of current balances, charging rates, direct pay credits, payment prioritization, and action dates for future actions necessary on accounts.
• Communicate adjustments to clients both verbally and in writing, addressing inquiries regarding changes to their accounts.
• Respond to departmental phone calls, managing inquiries related to office policies, payment location options, staff availability, scheduling, office hours, and associated matters. Conduct computer look-ups to gather information necessary for resolving client inquiries, and transfer calls to the appropriate staff or department as needed.
• Process incoming departmental emails and faxes by reviewing documents, indexing court orders, motions, objections, and client correspondence into the virtual filing system, while responding to general inquiries or forwarding them to appropriate staff members.
• Enter new cases obtained from the Court Clerk’s Office and Prosecuting Attorney’s Office into the computer system, and mail new client packets containing account information and relevant documentation.
• Halt child support on inactive cases, make necessary account adjustments, and communicate the status of the case to clients in writing.
• Reactivate cases as necessary, which includes reestablishing child support and reimbursement, implementing account adjustments, and notifying clients of case status and payment amounts.
• Respond to inquiries from Child Protective Services in coordination with the Department of Health and Human Services.
• Process outgoing postal mail on an as-needed basis.
• Serve as a backup for the Front Desk Receptionist, which includes greeting visitors, checking in clients for conferences/hearings, addressing general inquiries, and responding to requests for payment histories, forms/motion packets, time-stamping documents, and additional information.
• Provide backup support to the Cashier as necessary, which includes receiving payments, issuing receipts, verifying client information and docket numbers, addressing questions regarding balances owed, balancing cash batches, calculating daily deposits, and adhering to cash control policies and procedures.
• Participate in various training sessions as mandated by Ingham County/Circuit Court/FOC and the Office of Child Support.
• Maintain strict adherence to OCS/IRS confidentiality regulations.
• Assist in updating FOC training manuals and in the training of new and existing employees.

Other Functions:

• Additional responsibilities may be assigned as needed.

The above statements aim to provide a general overview of the nature and level of work performed by individuals in this classification. They should not be interpreted as an exhaustive list of all job duties associated with this position.

Employment Qualifications:

• Education: High school diploma or equivalent; advanced coursework in data processing and accounting is preferred.
• Experience: At least one year of experience in a court or related legal environment, focusing on accounting and data entry.

Requirements and Working Conditions:

• Demonstrate effective communication skills while engaging with individuals from various cultural and socioeconomic backgrounds, including differing disability statuses, ages, LGBTQIA+ identities, and genders to ensure clear and productive interactions.

Other Requirements:

• The qualifications outlined above represent the minimum skills and experience levels necessary to fulfill the duties and responsibilities detailed in this job description. These qualifications serve as general guidelines and should be considered alongside other job-related selection criteria.

Physical Requirements:

• This position requires the ability to perform the essential functions described herein. Reasonable accommodations will be made for otherwise qualified applicants who are unable to meet one or more of these requirements.

Working Conditions:

• The role is situated in an office environment.

This position comes with benefits and is governed by the UAW Group Collective Bargaining Agreement (CBA). Ingham County provides a comprehensive range of benefits to support your professional journey. Further information regarding the current group contract can be accessed for your review.

Job Posting Date: Sat, 22 Mar 2025 01:21:54 GMT

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