Overnight Closer-Planet Fitness

Mentor, OH
March 26, 2025
Full Time
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Average Pay*: 12 to 14
*average hourly rate for this position in your area
Deadline date:
$12 - $13

Job Description

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Job Title: Overnight Closer

Company: Planet Fitness

Location: Mentor, OH

Pay: $11.5 – 12.5 per hour

AI Pay Analysis: The hourly rate of $11.50 to $12.50 for an “Overnight Closer” position in Mentor, OH, appears to be on the lower end of the pay scale compared to industry standards. As of 2023, the median hourly wage for similar roles in retail and customer service positions typically ranges from $14 to $18 per hour, depending on experience, the specific responsibilities of the job, and local market conditions. Given the rising cost of living and competitive labor market, this rate may not be sufficiently attractive to draw in quality candidates, suggesting that the employer might need to reconsider the compensation package to remain competitive in attracting talent.

Job description:

Are you looking for an engaging and dynamic work environment? Do you value personal growth and development? If self-improvement is a priority for you, then this position may be the ideal fit. We pride ourselves on fostering a unique culture that genuinely cares for its employees, providing you with the necessary tools for success both within and beyond Planet Fitness.

Role Summary
The Team Member plays a vital role in delivering an exceptional member experience by offering superior customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members, and guests with warmth and exceptional customer service.
  • Manage front desk operations, including:
    • Answering phone calls courteously and addressing a variety of inquiries.
    • Checking members into the system.
    • Facilitating new member sign-ups.
    • Conducting tours for prospective members.
    • Assisting with necessary updates to member accounts.
    • Addressing member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as appropriate.
    • Contributing to the overall cleanliness and organization of the club.

Team Member Benefits

  • Complimentary Black Card membership
  • Mentorship opportunities
  • Pathways for advancement
  • Continuous leadership training
  • Health insurance for full-time employees

Qualifications/Requirements

  • Customer service experience is preferred.
  • Basic computer proficiency is required.
  • A strong passion for fitness and health.
  • An upbeat and positive attitude is essential.
  • Punctuality and reliability are crucial.
  • Exceptional customer service skills, demonstrating the ability to engage positively and professionally with members and colleagues, often exceeding member expectations.
  • Strong listening skills with the capacity for empathy and problem-solving.
  • Composure and diplomacy in all interactions, utilizing appropriate behavior and language.
  • A high school diploma or equivalent (GED) is required.
  • Candidates must be 18 years of age or older.

Physical Demands

  • The role involves continuous standing and walking throughout the shift.
  • Frequent verbal communication, either in person or over the phone, is required.
  • The ability to occasionally lift up to 50 lbs is necessary.
  • There may be occasional exposure to hazardous chemicals during shifts.

COVID-19 Precautions

  • Strict sanitization, disinfection, and cleaning procedures are in place to ensure a safe environment.

Job Posting Date: Fri, 07 Feb 2025 00:47:29 GMT

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