Front Office Manager – Residence Inn Columbus Downtown-Lexington Hotel Group Corporate

Job Description

Job Title: Front Office Manager – Residence Inn Columbus Downtown

Company: Lexington Hotel Group Corporate

Location: Columbus, OH

Pay: $17 – 20 per hour

AI Pay Analysis: The hourly rate of $17 to $20 for the position of Front Office Manager at Residence Inn Columbus Downtown is generally on the lower end of the spectrum for this role in the area. According to industry standards, front office managers in hotels typically earn between $20 to $30 per hour, with higher rates reflecting experience and the size of the establishment. In Columbus, OH, while wages can vary based on experience and specific hotel brands, this rate may not attract experienced candidates or meet market expectations, suggesting that the compensation could benefit from an increase to align more competitively with industry norms.

Job description:

The Front Office Manager is tasked with assisting hotel leadership in managing and enhancing the overall guest experience. This role involves the direct supervision of up to two departments, while also providing support to other departments as necessary. The ideal candidate will be responsible for motivating, developing, and coaching employees, alongside performing various administrative management duties. As part of the hotel management team, the Front Office Manager will excel in guest relations and serve as an inspiring example for hotel staff. Flexibility is essential for this position, as it requires the ability to work any shift with or without advance notice.

Duties and Responsibilities

• Exhibit a strong commitment to guest service by proactively addressing guest needs and responding promptly to concerns.
• Develop and implement training materials for the departments under direct supervision, providing ongoing training support for all departments in compliance with brand and Lexington Hotel Group standards.
• Recruit, hire, onboard, and train departmental staff, ensuring continuous training and mentoring throughout the employees’ tenure.
• Exemplify the performance of all supervised positions, leading by example, and fill in on any shift as needed to meet business demands.
• Assist hotel management with administrative tasks, including invoice processing, managing overdue accounts, and compiling and scanning audit packets.
• Complete additional tasks as assigned.

Requirements

• A minimum of 5 years of hotel experience, including at least 1 year in a supervisory role.
• Prior experience with a hotel brand is strongly preferred, along with proficient knowledge of reservation systems.
• Supervisory experience is strongly favored.
• Must uphold the confidentiality of guests and employees, refraining from disclosing sensitive information unless there is a legitimate business need.
• Attention to detail and thoroughness are essential.
• Proficiency in reading, writing, speaking, understanding, and effectively communicating in English is required; knowledge of additional languages is advantageous.
• Must demonstrate effective communication skills, both verbal and written, when interacting with guests, employees, various levels of management, hotel ownership, vendors, and brand representatives.
• Ability to be flexible and adaptable in work scheduling, with the readiness to accommodate changes and work additional shifts as business needs dictate.

Core Competencies

• Leadership
• Guest Satisfaction
• Quality of Work
• Efficiency/Production
• Strong Communication and Listening Skills

Work Environment

• Role involves frequent sitting, standing, and walking.
• Requires frequent trunk rotation and forward bending in sitting and standing positions.
• Involves frequent squatting and reaching both above and below shoulder height.
• Vision capabilities must include close, depth, distance, and focus adjustment.
• Frequent typing using hands and fingers is required.
• Ability to lift and carry up to 25 lbs.

Lexington Hotel Group is committed to maintaining an inclusive workplace free from discrimination based on age, color, sex, disability, national origin, race, religion, or veteran status. This job description does not constitute an employment contract. Compensation for this position ranges from $17.00 to $20.00 per hour, commensurate with experience.

Job Posting Date: Mon, 24 Mar 2025 23:34:15 GMT

Apply now!