Retail Donation Attendant at Loveland-

Job Description

Job Title: Retail Donation Attendant at Loveland

Company:

Location: Loveland, OH

Pay: $12 per hour

AI Pay Analysis: The hourly rate of $12 for a Retail Donation Attendant position in Loveland, OH, appears to be below the competitive standard, especially when compared to similar roles within the retail and nonprofit sectors. As of 2023, the average pay for comparable positions typically ranges from $14 to $18 per hour, depending on experience and location. Additionally, considering the rising cost of living and wage growth trends in Ohio, this rate may not attract sufficient candidates or reflect fair compensation for the workload expected in such a role. Therefore, it may be advisable to review and potentially increase the wage to align with industry standards and local expectations.

Job description:

Ohio Valley Goodwill Industries, established in 1916, stands as one of the largest providers of rehabilitation services in the State of Ohio. Through our extensive retail store network, we generate sales revenue that supports thousands of individuals with disabilities and local veterans experiencing homelessness.

The Donation Attendant is responsible for delivering exceptional customer service to Ohio Valley Goodwill donors and customers, both inside and outside of retail locations. This role greets donors upon arrival, accepts donations, and issues receipts. Additionally, the Donation Attendant prepares these donations for the production processing area, ensuring a smooth and efficient workflow in a dynamic and fast-paced environment.

As a member of the Ohio Valley Goodwill team, you will be expected to work a flexible schedule to support store opening, production, and closing operations. This schedule will include weekends and holidays.

REQUIRED QUALIFICATIONS:

1. A minimum of six months of previous work experience or equivalent educational or vocational training is preferred.
2. Demonstrated ability to provide exceptional customer service to all donors and customers.
3. Proficiency in English, with the ability to interact effectively with customers and colleagues.
4. Strong verbal communication skills to engage with associates and customers.
5. Capacity for continuous physical activity, including walking, stooping, standing, bending, lifting, kneeling, and climbing for extended periods.
6. Ability to lift up to 35 pounds frequently.
7. Willingness to be trained and to safely operate equipment such as a big Joe stacker and pallet jack (must be at least 18 years old).

PREFERRED QUALIFICATIONS:

1. Ability to inspire and motivate team members.
2. Prior experience in a warehouse environment.
3. Experience with pallet packing and forklift operations.
4. Basic computer skills.
5. Multilingual proficiency, particularly in English.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Deliver outstanding customer service to all donors and customers.
2. Foster a welcoming environment by greeting donors and safely unloading donations from their vehicles.
3. Complete donor receipts and provide a copy to the donor.
4. Sort donated items into specified categories.
5. Uphold safety and security protocols, including reporting hazards and injuries to the Retail General Manager, Retail Assistant Manager, or Retail Supervisor on duty.
6. Maintain a professional appearance in accordance with Goodwill uniform standards.
7. Adhere to all Ohio Valley Goodwill policies, including procedures for reporting theft, misuse of company property, or illegal activities.
8. Exhibit ethical behavior and comply with Corporate Compliance initiatives.
9. Follow the work schedule established by the supervisor.

OTHER DUTIES AND RESPONSIBILITIES:

1. Assist truck drivers and their assistants with the loading and unloading of donations for transport to and from other store locations.
2. Maintain a professional appearance in alignment with Goodwill standards, particularly compliance with the OVGI dress code.
3. Conduct general housekeeping duties as needed, including janitorial tasks such as restroom cleaning and trash removal from the parking lot.
4. Effectively communicate OVGI’s mission and vision to our donors and customers.
5. Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:
This position does not have supervisory responsibilities.

If you are seeking a rewarding and fulfilling experience, we invite you to join our team! Please complete your application and attach your resume, detailing your work experience. Incomplete applications will not be considered for the position.

Pay Rate: $12.00 per hour
EEO Employer/Vet/Disabled

Job Posting Date: Thu, 27 Mar 2025 02:52:17 GMT

Apply now!