Spa Sales Associate-Hand & Stone – New Albany/Gahanna/Dublin

Job Description

Job Title: Spa Sales Associate

Company: Hand & Stone – New Albany/Gahanna/Dublin

Location: Gahanna, OH

Pay: $15 – 17 per hour

AI Pay Analysis: The hourly rate of $15 to $17 for a Spa Sales Associate in Gahanna, OH, is somewhat competitive but generally falls on the lower end of the spectrum for this role. According to industry standards, similar positions in retail and spa environments typically offer rates ranging from $15 to $25 an hour, depending on experience, responsibilities, and additional sales incentives. While Ohio’s cost of living is lower than many major metropolitan areas, Gahanna is part of the Columbus metropolitan area, which may have a slightly higher demand for competitive wages. Overall, while this rate might be attractive for entry-level candidates, it may not fully align with expectations for those with more experience in sales or specialized spa services.

Job description:

We offer a comprehensive benefits package that includes:

• 401(k) matching
• Performance-based bonuses
• Company-sponsored events
• Dental insurance
• Employee discounts
• Flexible scheduling
• Complimentary uniforms
• Health insurance
• Opportunities for advancement
• Paid time off
• Training and development programs
• Vision insurance

We are actively seeking dynamic individuals who are eager to advance their careers in sales with our esteemed company and Hand and Stone! Our Gahanna location, established in September 2020, is situated just a short distance from our award-winning New Albany location. Our dedicated Gahanna team is committed to delivering the same exceptional customer experience, featuring familiar faces that contribute to our success.

At Hand and Stone, we believe that our excellence stems from having an outstanding team supported by inspiring leaders. Join our remarkable spa team, where your growth, learning, and success are paramount. As we consistently introduce innovative services, products, and techniques in line with industry advancements, we welcome candidates with varying levels of sales experience. Our focus remains on providing excellent customer service, and we strive to cultivate a positive team dynamic that thrives on collaboration.

Key Responsibilities:

• Maintain all sanitation standards and requirements for the spa year-round.
• Achieve sales targets related to memberships, gift cards, and service enhancements.
• Communicate effectively with clients, service providers, sales associates, and management.
• Manage appointment scheduling and confirmations, ensuring accurate balance of the daily appointment book.
• Demonstrate a genuine desire to assist clients and promote the health benefits of regular spa visits.
• Warmly greet clients before and after their appointments.
• Stay informed about current special offers, products, services, and procedures relevant to Hand and Stone.
• Adhere to Hand and Stone’s sales scripts for memberships and gift cards.
• Recommend service enhancements appropriately.
• Familiarize yourself with and perform Hand and Stone’s signature services.
• Maintain comprehensive treatment records for all clients.
• Engage with customers and the community to drive sales growth.
• Support management and service providers in tasks that contribute to an outstanding customer experience and a well-functioning business environment.
• Actively listen, adapt to, and share client feedback.
• Uphold a professional and tidy work environment and appearance.
• Contribute positively to your professional development, the spa family, and the community.
• Participate in various spa challenges to earn incentives, bonuses, and perks.
• Oversee front desk operations and serve as a liaison between service providers and management as needed, including managing customer conflict resolution.

Qualifications:

• Prior experience in sales and/or customer service; experience in membership sales is a plus.
• Excellent verbal and written communication skills.
• Ability to learn quickly and adapt to diverse situations to achieve desired outcomes.
• Strong team player with the capacity to work independently with minimal supervision.
• Proficient in computer applications; familiarity with retail and appointment booking systems is advantageous.
• Strong organizational and interpersonal skills; capable of managing multiple tasks simultaneously.
• Self-motivated individual with a willingness to assist others.
• Exceptional customer service skills and work ethic.
• Collaborative mindset with a focus on achieving common goals.
• Availability for flexible scheduling, including evenings and weekends.
• Professional demeanor and personality conducive to connecting with clients.
• Commitment to continuous learning and personal growth as an employee and sales professional.
• Attention to detail and the ability to diligently follow directions.
• Experience with spa software and operations is a plus.

Work Environment:

• A modern, professional, and tranquil spa atmosphere designed to make massage and facial services accessible and affordable for all.
• A comfortable and safe workplace where employees feel valued.
• A team-oriented culture emphasizing friendly competition, recognizing successes, and fostering growth opportunities.
• A goal-driven spa that equips employees with knowledge, materials, and education to ensure success.
• Consistent, yet flexible scheduling with various special events throughout the year to promote our services.
• A respectful and welcoming organizational hierarchy.
• A workplace comprised of individuals who genuinely care about providing exceptional service, supporting clients and members, collaborating with colleagues, and fostering a caring environment for all employees.
• Leadership committed to your success, offering resources and opportunities for development.

Incentives:

• Paid time off
• Sales incentives
• 401(k) plan
• Health, dental, and vision coverage
• Hands-on training prior to commencement
• Continuing education opportunities
• Complimentary monthly massages or facials
• Discounts on services, products, and gift cards
• Provided uniforms
• Flexible scheduling

Compensation:

• Competitive hourly wage, plus sales commission
• Performance-based bonus structure

Job Posting Date: Fri, 21 Mar 2025 08:11:47 GMT

Apply now!